Aneka Gordon
Corte Madera,California
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional.
Overview
15
15
years of professional experience
Work History
Administrative Assistant II
Marin Health Medical Center/Optum
12.2017 - Current
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments and meetings.
- Updated spreadsheets to track, analyze and report on call agent's performance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported meetings by organizing spaces, documenting discussions and distributing meeting minutes.
- Arranged office equipment repair and submitted IT tickets for department.
- Efficiently transcribe over 100 orders into Apex daily.
- Performed research to collect and record industry data.
- Created detailed expense reports and requests for capital expenditures.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Executed record filing system to improve document organization and management.
- Screened, scheduled and participated in interviews with applicants.
- Sorted and distributed office mail.
- Performed payroll for three departments biweekly.
- Produced payroll reports as well as attendance trackers for three departments.
- Participated in organization's event planning for employee celebrations.
- Ran reports to support Revenue Integrity Analysts daily.
Lead Patient Access Representative
Marin Health Medical Center
10.2009 - 12.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient registration functions to serve as initial contact point for over 100 patients daily.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Ran nightly census report timely and accurately.
- Asset to the team and resource to colleagues, nurses and doctors.
Warranty Administrator
Lexus Of Marin
10.2007 - 10.2017
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Maintained detailed service and customer records.
- Monitored factory recalls and announcements to stay on top of changes.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Gathered paperwork and contacted customers to book appointments.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Processed and recorded new policies and claims.
- Scheduled and conducted interviews with applicants
- Covered for Cashier and Front Desk staff as needed
Education
Associate of Arts - Business
University San Francisco
San Francisco, CASkills
- Excellent Communication written and verbal
- Excellent internal and external customer service
- Medical Terminology
- Time Management
- Critical Thinking
- Administrative Support
- Microsoft Office
- 10-Key Proficiency
- Team Player
Timeline
Administrative Assistant II
Marin Health Medical Center/Optum
12.2017 - Current
Lead Patient Access Representative
Marin Health Medical Center
10.2009 - 12.2017
Warranty Administrator
Lexus Of Marin
10.2007 - 10.2017
Associate of Arts - Business
University San Francisco
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