Google Workspace
Hi, I’m
Anel Behric
Collaboration Engineer
Florence,KY
Summary
I am a highly motivated professional committed to delivering exceptional results in every task. I consistently seek more efficient methods to optimize work processes. With a wealth of experience in diverse business technologies, I effortlessly adapt to different applications and networks.
Overview
9
years of professional experience
3
Certifications
Work History
DoiT InternationalRemote
Sr Cloud Architect Collaboration
07.2020 - 09.2023
Job overview
- Managed Google Workspace environments for enterprise customers with 2K or more user accounts
- Administered SaaS apps & integrations (Okta, Slack, Zoom, Zendesk, Confluence, etc.)
- Troubleshooted infrastructure and SaaS application issues
- Performed user onboarding and offboarding tasks as it relates to hardware, SaaS apps and identity access
- Implemented Data Loss Prevention (DLP) for multiple customers according to their needs.
- Managed DNS, Mail Routing, SMTP configurations, SPF, DKIM and DMARC.
- Developed and implemented policies to enhance security of IT processes.
- Covered support tickets daily for Google Workspace, O365 and SaaS apps.
- Developed a Google Workspace training program for admins and end-user as an offering to customers.
- Delivered comprehensive live trainings for Google Workspace administrators and end-users, including Drive, Gmail, Meet, Chat, and Calendar.
- Conducted domain security audits for clients and actively strengthened organizational security measures.
- Managed Chrome policies, MDM, Identity access, SAML/SSO
- Strategically planned and executed data migrations to Google Workspace using varies tools. CloudM, Bittitan and Google Workspace Migrate
- Top ticket solver for 3 years in a row.
- Attended pre-sales and sales calls daily to cover technical and implantation inquiries
Maven WaveRemote
IT Consultant
09.2019 - 06.2020
Job overview
- Google Workspace Deployment and Data Migration
- Successfully managed multiple end-to-end projects, encompassing discovery, best practice recommendations, seamless implementation, and continuous support.
- Proficiently executed migrations employing various tools, including CloudM, Bittitan, Google Workspace Migrate, and GWMME.
- Provided invaluable assistance in domain setups for clients, covering essential aspects such as DKIM, SPF, DMARC, DLP, SAML/SSO, as well as user creation and management.
- Conducted comprehensive data migrations, encompassing emails, calendars, chat archives, Box, SharePoint, Google Drive, and OneDrive, ensuring minimal disruption and data integrity.
- Delivered comprehensive training programs to end-users and administrators, covering essential Google Workspace tools, including Drive, Calendar, Gmail, Meet, and Chat.
- Offered responsive support for all Google Workspace-related inquiries, catering to the needs of both end-users and administrators, ensuring optimal functionality and user satisfaction.
PromevoCincinnati, OH
Google Workspace Administrator
09.2017 - 09.2019
Job overview
- Expertly administered Google Workspace domains for diverse clients, ensuring seamless operation and tailored solutions.
- Successfully deployed Chrome devices and provided ongoing management and support for clients, optimizing their technology infrastructure.
- Developed and implemented comprehensive training modules for onboarding new employees, fostering rapid integration and proficiency.
- Conducted training sessions for the systems support and sales teams, ensuring they were well-versed in all new products and services.
- Delivered live training sessions and engaging demonstrations to IT administrators and end-users, facilitating a smooth transition to new technologies.
- Managed user profiles, directories, contacts, groups, and admin roles, as well as executed data migration tasks, streamlining organizational processes.
- Configured critical email components, including routing, security protocols, spam filters, content compliance, Data Loss Prevention (DLP), and authentication standards such as SPF, DKIM, and DMARC, bolstering email communication and security.
AAA NortheastNew York, NY
Help Desk Analyst
02.2015 - 05.2017
Job overview
- Effectively managed workstations, servers, printers, laptops, and wireless devices, ensuring seamless functionality across the organization.
- Ensured the integrity of desktop installations and efficiently maintained PC software, facilitating a stable and secure computing environment.
- Proficiently administered Microsoft Active Directory accounts for a substantial user base of over 3000 employees, guaranteeing efficient user access and security.
- Provided expert end-user support through various channels, including email, phone, on-site assistance, live chat, and Remote Desktop Protocol (RDP), addressing issues promptly and effectively.
- Maintained meticulous records of device and software licenses, ensuring compliance and optimizing resource allocation.
- Effectively managed Mobile Device Management (MDM) systems to enhance internal staff productivity while maintaining security and compliance standards.
Education
Mohawk Valley Community CollegeUtica, NY
Associate of Science from Computer And Information Systems
01.2013 - 2015.01
Skills
Project Management
Software
O365
Slack
Zoom
Confluence
Zendesk
Google Apps manager GAM Scripting
Certification
Professional Google Workspace Administrator
Timeline
Cloud Digital Leader
11-2022
Google Workspace Deployment Specialist
05-2022
Sr Cloud Architect Collaboration
DoiT International
07.2020 - 09.2023
Professional Google Workspace Administrator
12-2019
IT Consultant
Maven Wave
09.2019 - 06.2020
Google Workspace Administrator
Promevo
09.2017 - 09.2019
Help Desk Analyst
AAA Northeast
02.2015 - 05.2017
Mohawk Valley Community College
Associate of Science from Computer And Information Systems
01.2013 - 2015.01
Similar Profiles
Timothy ChezemTimothy Chezem
AWS Account Executive at DoiT InternationalAWS Account Executive at DoiT International
Michael ThomastonMichael Thomaston
Account Executive, AWS at DoiT InternationalAccount Executive, AWS at DoiT International
Beniamin ArseneBeniamin Arsene
Senior BDR at DoiTSenior BDR at DoiT