Anel Castillo
Lincoln,NE
Summary
Reliable candidate eager to leverage knowledge in logistics and transportation management. Strong communication and negotiation skills to oversee customs clearance and legal requirements. Flexible and excels under pressure in fast-paced environment. Efficient agent with demonstrated success in coordinating and managing transport goods. Skilled in using transportation management systems and logistics software with strong knowledge of customs regulations and compliance requirements. Team-oriented and committed to improving efficiency. Strategic Job Title with expertise in arranging and tracking shipments for international and domestic clients. Strong knowledge of freight forwarding and logistics. Proficient in using shipping and tracking software with strong attention to detail.
Overview
17
17
years of professional experience
Work History
Cleaning Houses
Perfect Home Cleaning Services
03.2019 - Current
- Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate shipment updates and tracking information.
- Coordinated post-entry activities on customer's behalf.
- Leveraged extensive knowledge of tariff classifications to accurately assign correct codes to imported goods for customs processing purposes.
- Consistently met or exceeded performance targets for clearance turnaround times, contributing to the company''s reputation for excellent service delivery.
- Corresponded with business partners by written correspondence, telephone or e-mail.
- Proactively identified and resolved potential issues with shipments by maintaining close communication with clients and vendors.
- Streamlined clearing processes by implementing efficient filing and documentation systems.
- Handled various types of shipments including air, sea, rail, and road transportation modes while adhering to strict deadlines for completion of required tasks.
- Completed accurate data input or corrections into computer files.
- Anticipated, identified and resolved problems delaying timely release or movement of freight.
- Conducted risk assessments for shipments, identifying and mitigating potential issues before they impacted clearance process.
- Enhanced accuracy in billing and invoicing through meticulous record-keeping and verification of charges.
- Optimized route planning for shipments to ensure most cost-effective and timely delivery.
- Maintained up-to-date knowledge of customs regulations and procedures to avoid compliance issues.
- Fostered culture of continuous improvement, encouraging team members to suggest and implement process enhancements.
- Assisted clients in obtaining necessary certifications and permits for their merchandise, streamlining clearance process.
- Improved team knowledge and efficiency with regular training sessions on customs regulations and updates.
- Implemented tracking system for shipments that improved transparency and client trust in our services.
- Negotiated favorable terms with shipping companies, leading to cost savings for clients without compromising on service quality.
- Resolved discrepancies in shipment documentation, preventing delays and additional charges.
- Provided expert advice to clients on tariff classifications, duty rates, and potential exemptions to optimize their costs.
- Developed strong relationships with customs officials, facilitating easier resolution of any issues that arose during clearance.
- Coordinated with international agents to ensure smooth transition of goods across borders.
- Increased efficiency in clearance process, enabling handling of higher volume of shipments without additional resources.
- Leveraged technology to automate routine tasks, allowing more time to focus on complex clearances.
- Collaborated with warehousing and logistics teams to ensure that goods were promptly dispatched once cleared.
- Facilitated smoother clearance for perishable goods by prioritizing and expediting their processing.
- Reduced errors in customs documentation, minimizing delays and potential fines, by conducting thorough checks before submission.
- Enhanced client satisfaction by providing accurate and timely updates on shipment status.
- Streamlined customs clearance procedures, reducing processing times by implementing efficient document management systems.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
- Negotiated and arranged transport of goods with shipping or freight companies.
HHA
House Of Peace
09.2014 - 01.2019
HHA
Caring Professional Services
11.2010 - 07.2014
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
- Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
- Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
- Boosted patient morale with a positive attitude, effective communication, and active listening skills to address concerns and validate emotions.
- Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
- Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
- Administered medications accurately and on time, ensuring optimal treatment effectiveness.
- Educated patients and family members on proper nutrition, exercise routines, and self-care techniques to promote overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Followed nutritional plans to prepare optimal meals.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Developed individual care plans for clients based on specific needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Transported clients for medical and personal outings.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Administered medications in accordance with doctor's instructions.
- Assisted with end-of-life care.
- Improved patients' comfort with massage and application of topical treatments.
- Provided direct personal care and administrative services to clients.
- Scheduled and coordinated medical appointments.
- Developed and implemented care plans for clients.
- Constructed cognitively stimulating activities.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
- Trained new staff members on best practices for home health care.
- Researched and recommended community resources to meet clients' needs.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
Production Worker
Warehouse
10.2010 - 06.2013
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Managed inventory levels to prevent production delays.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
- Implemented sustainable practices within production process, aligning with environmental goals.
- Supported new staff, facilitating quicker adaptation to production environment.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Improved product quality with meticulous quality control checks.
- Contributed to product innovation by providing feedback on production challenges.
- Reduced downtime by performing regular maintenance on machinery.
- Ensured timely delivery of products by coordinating effectively with logistics team.
- Engaged in regular review meetings to discuss production performance and set future goals.
- Enhanced production line efficiency by streamlining assembly processes.
- Adapted quickly to changes in production schedules, ensuring flexibility in operations.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Assisted in development of new production techniques, leading to more efficient processes.
- Participated in cross-functional teams to address production issues, leading to smoother operations.
- Optimized material usage to minimize waste, contributing to cost reduction efforts.
- Enhanced team collaboration by initiating regular communication meetings.
- Fostered culture of continuous improvement by suggesting process enhancements.
- Facilitated training for junior production workers, improving overall team skill levels.
- Streamlined inventory management, reducing instances of stock shortages.
- Increased team morale, leading safety training sessions.
- Maintained clean and safe work environment, adhering to health and safety protocols.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected products and machines to maintain quality and efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Collaborated with other departments to optimize production workflows.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Reviewed production schedules and streamlined processes.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Prepared reports and technical documentation of day-to-day production processes.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Performed general equipment maintenance and repair to minimize downtime.
Custumer Service
U& M University
01.2008 - 09.2010
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items, and trash from customer areas.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Checked tools and equipment to prevent accidents and injuries.
- Monitored and maintained organized work space, confirming efficient operations.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Explained repair and maintenance procedures to customers for full comprehension.
- Documented all work performed on vehicles and added to company system for reference.
- Trained and mentored new employees on company procedures and safety protocols.
- Liaised with customers to determine vehicle issues and identify problems.
Education
Ged -
Westland Hialeah High School
Hialeah, FL06.2010
Skills
- Import and export compliance
- Customs clearance procedures
- International trade knowledge
- Cross-cultural understanding
Languages
Spanish
Native or Bilingual
Timeline
Cleaning Houses
Perfect Home Cleaning Services
03.2019 - Current
HHA
House Of Peace
09.2014 - 01.2019
HHA
Caring Professional Services
11.2010 - 07.2014
Production Worker
Warehouse
10.2010 - 06.2013
Custumer Service
U& M University
01.2008 - 09.2010
Ged -
Westland Hialeah High School
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