Anel Cuevas
Los Angeles,CA
Summary
Reliable and hardworking admission director/administrative assistant with 12+ years of experience who is ready to embark on a new professional journey. An Admissions Director with a superior understanding of office management and detail-oriented reviewing skills. Successful at providing comprehensive support to patients, families and fellow employees for a smooth admissions process. Committed to running an office with organization, compassion and honest feedback.
Overview
12
12
years of professional experience
Work History
Admission Director
Country Villa Rehabilitation Center
Los Angeles, CA
03.2015 - Current
- Reviewed patient clinical information and worked alongside our nursing department to get cases approved and admit residents
- Obtained patient demographics, insurance cards and emergency contact information
- Gave tours to families and explained the admission process and marketed why they should choose our facility for continued care.
- Verified patients' insurances and created financial packets for each admission and distributed it to the Business Office and Case Manager
- Conducted surveys on patient care and overall satisfaction
- Responsible for managing and overseeing the entire admission and reception staff
- Responsible for developing and implementing strategies to attract and enroll new/returning patients
- Maintained good relationships with surrounding hospitals, physicians and other community organizations.
- Directed the development of recruitment materials such as brochures, flyers, and presentations.
- Supervised day-to-day functions of admissions department.
- Signed admission agreements which included arbitration agreements.
Receptionist/Admission Director
Brier Oak On Sunset
Los Angeles, CA
02.2012 - 03.2015
- Checked in visitors and had them sign in
- Greeted families and directed them to patient rooms
- Established good rapport with physicians and ancillary service representatives
- Enforced visitation hours and company policies/procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Delegated work to staff, setting priorities and goals.
- Interpreted and explained work procedures and policies to brief staff.
Education
High School Diploma -
Glendale High School
06.2009
Skills
- Employee Supervision
- Office Management
- Professional Demeanor
- Decision-Making
- Team Building
- Adaptability and Flexibility
- Excellent Communication
- Reliability
- Task Prioritization
- Team Collaboration
- Multitasking
- Attention to Detail
- Effective Communication
Hobbies and Interests
- Reading
- Music/Concerts
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Reading
- Music/Concerts
- Painting
- Traveling
- Being with my dogs
References
References available upon request.
Timeline
Admission Director
Country Villa Rehabilitation Center
03.2015 - Current
Receptionist/Admission Director
Brier Oak On Sunset
02.2012 - 03.2015
High School Diploma -
Glendale High School
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