Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Anel Cuevas

Los Angeles,CA

Summary

Experienced and dedicated Admission Director/Administrative Assistant with over 12 years of proven reliability and hard work. Seeking a new professional opportunity. Possesses deep knowledge of office management and meticulous reviewing abilities. Excels at providing comprehensive support to patients, families, and colleagues to ensure a seamless admissions process. Commits to maintaining an organized office environment and delivering exceptional service through a compassionate approach and honest feedback.

Overview

13
13
years of professional experience

Work History

Admission Director

The Rehabilitation Center Of Los Angeles
03.2015 - Current
  • Reviewed patient clinical information and worked alongside nursing department to get cases approved and admit patients.
  • Obtained patient demographics, insurance cards and emergency contact information.
  • Gave tours to families and explained the admission process and marketed why they should choose our facility for continued care.
  • Verified patients' insurances and created financial packets for each admission and distributed it to the Business Office and Case Manager.
  • Conducted surveys on patient care and overall satisfaction.
  • Responsible for managing and overseeing the entire admission department and reception staff.
  • Responsible for developing and implementing strategies to attract and admit new patients.
  • Maintained good relationships with surrounding hospitals, physicians and other community organizations.
  • Directed the development of recruitment materials such as brochures, flyers, and presentations.
  • Supervised day-to-day functions of admissions department.
  • Signed admission agreements which included arbitration agreements.
  • Trained admissions employees on office and administration processes.
  • Provided exceptional customer service to prospective families, answering inquiries via phone or email promptly and professionally.

Receptionist/Admission Director

Brier Oak On Sunset
02.2012 - 03.2015
  • Checked in visitors and had them sign in.
  • Greeted families and directed them to patient rooms.
  • Established good rapport with physicians and ancillary service representatives.
  • Enforced visitation hours and company policies/procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Interpreted and explained work procedures and policies to brief staff.

Education

High School Diploma -

Glendale High School
Glendale, CA
06.2009

Skills

  • Employee Supervision
  • Office Management
  • Professional Demeanor
  • Decision-Making
  • Team Building
  • Adaptability and Flexibility
  • Excellent Communication
  • Reliability
  • Task Prioritization
  • Team Collaboration
  • Multitasking
  • Attention to Detail

Hobbies and Interests

  • Reading
  • Music
  • Concerts/Musicals
  • Funko Pop Collector
  • Writing
  • Soccer
  • Coffee Connoisseur

Languages

Spanish
Native or Bilingual

Timeline

Admission Director

The Rehabilitation Center Of Los Angeles
03.2015 - Current

Receptionist/Admission Director

Brier Oak On Sunset
02.2012 - 03.2015

High School Diploma -

Glendale High School

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Anel Cuevas