Anel DeLeon
Slaton,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Site Manager
Community Health Center Of Lubbock
Lubbock, TX
02.2015 - Current
- Managed daily operations of the site, including staff.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Responded promptly to customer inquiries or complaints.
- Assigned tasks and delegated responsibilities among team members.
- Trained new employees on safety protocols, processes and procedures
- Resolved conflicts between staff members in a timely manner.
- Interviewed and hired qualified candidates to fill open staff positions.
- Complied with operational standards and OSHA regulations.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Prepared weekly schedules to verify proper staffing coverage.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Assisted in training new employees on office policies and procedures related to dental services.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Registered Dental Assistant
Community Health Center Of Lubbock
Lubbock, TX
01.2008 - 02.2015
- Monitored and recorded patient vital signs, including temperature, pulse rate, blood pressure and respiration.
- Sterilized instruments and equipment in accordance with established protocols.
- Provided instruction to patients on proper oral hygiene techniques and preventive care measures.
- Prepared trays of instruments for dental procedures.
- Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
- Educated patients on post-operative instructions regarding diet, medications and activities.
- Documented all treatment plans in patient records according to office standards.
- Greeted incoming patients, verified insurance coverage and scheduled appointments.
- Took intraoral radiographs using digital X-ray equipment per doctor's orders.
- Set up operatories with appropriate instruments for each procedure prior to patient arrival.
- Obtained informed consent forms from patients prior to performing any treatment procedure.
- Reviewed medical histories with each patient before beginning a new course of treatment.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Laid out dental instruments and equipment before procedures.
- Supported dentist chairside with root canal and extraction procedures.
- Escorted patients to exam rooms while making friendly conversation to prepare for procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Scheduled dental appointments for patients using appointment software.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic X-rays and prepared for dentists to review.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Checked with participants throughout procedures to help alleviate anxiety.
Education
High School Diploma -
Slaton High School
Slaton, TX05-1991
Some College (No Degree) -
South Plains College
Levelland, TXSkills
- Team Leadership
- OSHA Compliance
- Multitasking and Organization
- Safety Procedures
- Customer Service
- Staff Management
- MS Office
Certification
- Registered Assistant
- BLS Certified
- Nitrous Oxide Certified
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Site Manager
Community Health Center Of Lubbock
02.2015 - Current
Registered Dental Assistant
Community Health Center Of Lubbock
01.2008 - 02.2015
High School Diploma -
Slaton High School
Some College (No Degree) -
South Plains College
- Registered Assistant
- BLS Certified
- Nitrous Oxide Certified
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