Summary
Overview
Work History
Skills
Timeline
Generic

ANEL MACIAS

Customer service Representative
Houston,TX

Summary

A motivated, resilient and compelling persuasive individual who love nothing more than helping customers and co-workers to resolve their problems or find things want or can help them. Having a professional appearance and a respectful, business-like manner

Overview

10
10
years of professional experience

Work History

Waitress Trainer

FRANKS GRILL
Houston, TX
10.2022 - 01.2024
  • Operated cash register for cash, check, check and credit card transactions with excellent accuracy levels.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.

Shipping and Receiving Clerk

United Hardware Distributing
Milbank, SD
01.2018 - 04.2022
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Restaurant Manager

Habaneros Restaurant
08.2014 - 07.2018
  • Taking order over the phone, handling any complaints and making sure the customer is satisfied.
  • Motivated staff to perform at peak efficiency and quality.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Customer Service Representative

Montage Furniture Services
Milbank, SD
08.2014 - 10.2016
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Open customer complaints, follow up, contact technicians and schedule appointments to send technicians to review the problem.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.

Skills

  • Reservation Management
  • Menu Recommendations
  • Guest Relations Management
  • Barcode Labeling
  • Relationship Building
  • Package preparation
  • Training and Onboarding
  • Managing Deliveries
  • Supply Ordering and Management
  • Scheduling Staff
  • Report Preparation
  • Account Management
  • Call Triaging
  • Product Organization
  • Money Handling Abilities
  • Customer Consulting
  • Route Dispatch
  • Shipping and Receiving Understanding
  • Refund Processing

Timeline

Waitress Trainer

FRANKS GRILL
10.2022 - 01.2024

Shipping and Receiving Clerk

United Hardware Distributing
01.2018 - 04.2022

Restaurant Manager

Habaneros Restaurant
08.2014 - 07.2018

Customer Service Representative

Montage Furniture Services
08.2014 - 10.2016

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ANEL MACIASCustomer service Representative