Anel Perry
Hamilton,NJ
Summary
* Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
*Effective at setting up as many as seven plus minimally invasive surgical procedures weekly for three surgeons in a busy pain management/orthopedic practice, and over fifty (50) injection procedures every saturday.
*Well-versed in checking coverage, obtaining authorizations and collecting payments, with over eight offices across New Jersey.
*Attentive Surgery Scheduler familiar with ICD-10 coding, E- Clinical Works and EHR systems. Skilled in organizing paperwork, Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
*Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
11
11
years of professional experience
Work History
Department Manager/Surgical Coordinator
Precision Pain And Spine Institute
05.2020 - 08.2023
- Coordinated with facilities to set up surgeries for orthopedic and pain management procedure at Hospital and surgical centers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Answered phone calls and messages for all physician and medical facility, scheduling appointments, and handling patient inquiries.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Precertification Specialist
Spine Institute Of North America
12.2015 - 03.2020
- Devised and implemented strategies to streamline eligibility verification processes.
- Resolved discrepancies with client applications to verify eligibility.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Engaged wider departments in accurate, timely paperwork completion.
- Trained staff on current eligibility requirements and policies.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Utilization Management Coordinator
Horizon BCBSNJ
01.2013 - 11.2015
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Performed prior authorization review of services requiring notification.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Devise or identify solutions for irregular requests and issues.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Education
No Degree - Certified Medical Assistant
Anthem Institute
North Brunswick, NJ07.2014
Associate of Applied Science - Sociology
T A Marryshow Community College
Grenada West Indies (caribbean)07.2000
Skills
- Co-Pay Collection
- Complex Problem-Solving
- Reminder Calls
- Updating Charts
- Organization and Time Management
- Call Transfers
- Medical Recordkeeping
- Documentation Scanning
- Schedule Coordination
- Patient Database Maintenance
- Reading Comprehension
- Schedule Patients
- Teamwork and Collaboration
- Insurance Information Collection
- Insurance Authorizations
- Obtaining Authorizations
- Pre-Authorization Management
- EMR Updating
- Medical Records Verification
- Timely Processing
- Current Medical Assistant Certification
- Patient Eligibility Requirements
- Orthopedic Surgery
- Staff Leadership
- Office Workflow Support
- Administrative Duties
- Pre-Operative Review
- Office Coordination
Timeline
Department Manager/Surgical Coordinator
Precision Pain And Spine Institute
05.2020 - 08.2023
Precertification Specialist
Spine Institute Of North America
12.2015 - 03.2020
Utilization Management Coordinator
Horizon BCBSNJ
01.2013 - 11.2015
No Degree - Certified Medical Assistant
Anthem Institute
Associate of Applied Science - Sociology
T A Marryshow Community College
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