Anel Pina
Summary
Accomplished Housekeeper Supervisor with a proven track record at GDI Services, enhancing operational efficiency and guest satisfaction through expert staff training and development in housekeeping knowledge and motivational skills. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Housekeeper Supervisor
GDI Services
12.2014 - Current
- Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
- Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.
- Assisted in budget development, monitoring expenses to maximize cost-effectiveness while maintaining quality standards.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Evaluated employee performance, providing constructive feedback for continuous improvement in service delivery.
- Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
- Resolved guest concerns promptly and professionally, fostering positive relationships and repeat business opportunities.
- Developed customized cleaning schedules based on occupancy levels, allowing for efficient allocation of resources during peak periods.
- Promoted a positive work culture within the team through open communication channels, recognition programs, and team-building activities.
- Increased staff retention rates by fostering a supportive work environment focused on professional growth opportunities.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Contributed to revenue generation initiatives through upselling additional services as appropriate during guest interactions.
- Maintained compliance with relevant industry regulations and company policies, ensuring a safe and welcoming environment for both guests and staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Coordinated household cleaning service operations and managed client relations.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained and mentored new staff on cleaning and safety protocols.
- Established and enforced safety protocols and guidelines for staff.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeper Supervisor
The Union Cleaning
02.2008 - 12.2014
- Streamlined housekeeping processes for increased efficiency, ensuring timely completion of tasks.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
- Maintained compliance with relevant industry regulations and company policies, ensuring a safe and welcoming environment for both guests and staff.
- Communicated repair needs to maintenance staff.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
High School Diploma -
Galena Park High School
Galena Park, TX05.2008
Skills
Health and safety
Housekeeping knowledge
Motivational Skills
Department coordination
Staff evaluations
Staff Scheduling
Employee evaluations
Task assignment
Cleaning practices
Ordering cleaning supplies
Supply Inventory Management
Sanitation Standards
Performance Evaluation
Task Delegation
Customer Relationship Management
Inter-department collaboration
Staff Training and Development
Cleaning techniques
Cleaning and sanitation
Training and mentoring
Quality Assurance
Health and safety compliance
Document Control
Invoice Processing
Payroll Administration
Workload prioritization
Budget Administration
Regulatory Compliance
Customer Service
Guest Relations
Data Archiving
Quality Assurance Controls
Performance Improvements
Customer service-focused
Expense Tracking
Infection Control
Problem-Solving
Policy Enforcement
Complaints Handling
Work Inspection
Clear Communication
Corrective Action Implementation
Service Optimization
Conflict Resolution
Staff Training
Relationship Building
Janitorial process improvement
Administrative Oversight
Adaptability and Flexibility
Attention to Detail
Preventive Maintenance
Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeper Supervisor
GDI Services
12.2014 - Current
Housekeeper Supervisor
The Union Cleaning
02.2008 - 12.2014
High School Diploma -
Galena Park High School
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