ANEL POPELIER
McLean,VA
Summary
Results-oriented professional with extensive experience in Food and Beverage industry. Proven expertise in managing high-performance teams and driving operational excellence through strategic planning and budget management. Skilled in enhancing guest experiences to foster loyalty and satisfaction in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Operations Manager Culpeper Cafe
05.2014 - 11.2015
- Boosted operational efficiency by effectively managing café and catering operations.
- Elevated employee performance through strategic hiring, training, and coaching initiatives.
- Improved business insights by generating daily volume trend analysis reports and increased sales by 10%.
- Ensured compliance with health regulations through rigorous sanitation standards maintenance.
- Identified cost-saving opportunities while adhering to budgetary constraints and goals.
- Guaranteed accurate cash handling and reconciliation across multiple cash banks.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Coordinated daily operations to ensure consistent service quality and customer satisfaction.
Supervisor Mason dining Services
SODEXO GEORGE MASON DINING
11.2015 - 03.2019
- Understands and follows all policies and procedures.
- Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
- Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
- Train new hire, give orientation and training of employees.
- Safety Coordinator
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff on food preparation and customer service protocols.
- Manage over 400 customer calls per day
Director of Operations-Unit Manager
Compass Group Flik
03.2019 - Current
- Achieved accurate annual food and beverage budgeting in collaboration with controller.
- Monitored expenses and reported variances through monthly forecasts and component budgeting.
- Identified sales growth opportunities, implementing products for enhanced client retention.
- Collaborated with Executive Chef on menu development and team recruitment strategies.
- Reviewed profit and loss statements, creating actionable plans for performance improvement.
- Streamlined operations to boost customer satisfaction and team efficiency.
- Streamlined daily operations to enhance service delivery and customer satisfaction.
- Developed training programs to improve team performance and operational efficiency.
Education
Associate of Science - Hospitality Management & Culinary Arts
NORTHERN VIRGINIA COMMUNITY COLLEGE
Annandale, VA01.2014
Bachelor's in Hospitality And Tourism Management - Hospitality And Tourism Bachelors
UNIVERSIDAD MESOAMERICANA
Oaxaca, Mexico01.1997
Skills
- Coaching and guidance
- Results-driven
- Team leadership
- Client support
- Meticulous attention to detail
- Team motivation strategies
- Collaborative decision-making
- Critical thinking for problem-solving
- Operational efficiency management
- Operational efficiency enhancement
- Budget management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- SERVSAFE Food Protection Manager Certification; National Restaurant Association; date of examination: 2025-02-11; Date of expiration: 2030-02-11.
- Northern Virginia Food Manager Certificate Standard (NRAEF); issue date 2030-04-15 Expiration date 2030-04-16.
Languages
FOREIGN LANGUAGES: Native-level fluency in Spanish.
Training
TRAINING: Gold leaf Bakery Bethesda, Wilton Cake Decorating Course, Michael's Stores, Fairfax, VA.
Personal Projects
NON-PROFIT SPANISH TEACHER, Grace Lutheran School; Guide students on conversational Spanish, plan motivational classroom activities, and grade homework and exams.
Timeline
Director of Operations-Unit Manager
Compass Group Flik
03.2019 - Current
Supervisor Mason dining Services
SODEXO GEORGE MASON DINING
11.2015 - 03.2019
Operations Manager
Operations Manager Culpeper Cafe
05.2014 - 11.2015
Associate of Science - Hospitality Management & Culinary Arts
NORTHERN VIRGINIA COMMUNITY COLLEGE
Bachelor's in Hospitality And Tourism Management - Hospitality And Tourism Bachelors
UNIVERSIDAD MESOAMERICANA