Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anel Ruiz

South Gate,CA

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

20
20
years of professional experience

Work History

Medical Collection Representative

Prohealth Valley Occupational Medical Group
02.2023 - Current
  • Provided exceptional customer service by empathetically addressing patient concerns related to billing disputes or financial hardships.
  • Assisted in developing internal training materials to enhance overall staff knowledge and improve operational efficiency within the department.
  • Managed assigned accounts, log charges and payments within our collecting system.
  • Contributed to a positive team environment by actively participating in departmental meetings, offering insights and suggestions for continuous process improvements.
  • Interim training in appointment booking through Epic.

Receptionist

Marianello Beauty
01.2004 - 12.2009
  • Scheduled client appointments
  • Resolved client concerns or escalations
  • Assisted in maintaining the office staff meetings
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Collected payments, processed transactions and updated relevant records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Marianello Community College

High School Diploma -

Jefferson High School
Los Angeles
06.2002

Skills

  • Customer Service
  • Multitasking
  • Excellent Communication
  • Organizational Standards
  • Time Management
  • Professionalism and Ethics
  • Accurate payment posting
  • Medical billing knowledge
  • Work Planning and Prioritization
  • Patient account management
  • Risk Management
  • Updating Customer Accounts
  • Bilingual- Fluent in Spanish

Timeline

Medical Collection Representative

Prohealth Valley Occupational Medical Group
02.2023 - Current

Receptionist

Marianello Beauty
01.2004 - 12.2009

Marianello Community College

High School Diploma -

Jefferson High School

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Anel Ruiz