Anel Ruiz
South Gate,CA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
20
20
years of professional experience
Work History
Medical Collection Representative
Prohealth Valley Occupational Medical Group
San Fernando
02.2023 - Current
- Provided exceptional customer service by empathetically addressing patient concerns related to billing disputes or financial hardships.
- Assisted in developing internal training materials to enhance overall staff knowledge and improve operational efficiency within the department.
- Managed assigned accounts, log charges and payments within our collecting system.
- Contributed to a positive team environment by actively participating in departmental meetings, offering insights and suggestions for continuous process improvements.
- Interim training in appointment booking through Epic.
Receptionist
Marianello Beauty
Los Angeles, CA
01.2004 - 12.2009
- Scheduled client appointments
- Resolved client concerns or escalations
- Assisted in maintaining the office staff meetings
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected payments, processed transactions and updated relevant records.
- Managed multiple tasks and met time-sensitive deadlines.
- Routed incoming mail and messages to relevant personnel without delay.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Marianello Community College
High School Diploma -
Jefferson High School
Los Angeles 06.2002
Skills
- Customer Service
- Multitasking
- Excellent Communication
- Organizational Standards
- Time Management
- Professionalism and Ethics
- Accurate payment posting
- Medical billing knowledge
- Work Planning and Prioritization
- Patient account management
- Risk Management
- Updating Customer Accounts
- Bilingual- Fluent in Spanish
Timeline
Medical Collection Representative
Prohealth Valley Occupational Medical Group
02.2023 - Current
Receptionist
Marianello Beauty
01.2004 - 12.2009
Marianello Community College
High School Diploma -
Jefferson High School