Anel Ruiz
South Gate,CA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
20
20
years of professional experience
Work History
Medical Collection Representative
Prohealth Valley Occupational Medical Group
02.2023 - Current
- Provided exceptional customer service by empathetically addressing patient concerns related to billing disputes or financial hardships.
- Assisted in developing internal training materials to enhance overall staff knowledge and improve operational efficiency within the department.
- Managed assigned accounts, log charges and payments within our collecting system.
- Contributed to a positive team environment by actively participating in departmental meetings, offering insights and suggestions for continuous process improvements.
- Interim training in appointment booking through Epic.
Receptionist
Marianello Beauty
01.2004 - 12.2009
- Scheduled client appointments
- Resolved client concerns or escalations
- Assisted in maintaining the office staff meetings
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected payments, processed transactions and updated relevant records.
- Managed multiple tasks and met time-sensitive deadlines.
- Routed incoming mail and messages to relevant personnel without delay.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Marianello Community College
High School Diploma -
Jefferson High School
Los Angeles 06.2002
Skills
- Customer Service
- Multitasking
- Excellent Communication
- Organizational Standards
- Time Management
- Professionalism and Ethics
- Accurate payment posting
- Medical billing knowledge
- Work Planning and Prioritization
- Patient account management
- Risk Management
- Updating Customer Accounts
- Bilingual- Fluent in Spanish
Timeline
Medical Collection Representative
Prohealth Valley Occupational Medical Group
02.2023 - Current
Receptionist
Marianello Beauty
01.2004 - 12.2009
Marianello Community College
High School Diploma -
Jefferson High School
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