Anel Sanchez
Long Beach,CA
Summary
Experienced Office Assistant with a strong background in government administration within San Diego County's Health and Human Services Agency. Adept at managing and safeguarding sensitive, confidential, and privileged information. Proven ability to support high-volume operations with precision and professionalism. Recently shadowing administrative secretarial duties, deepening my understanding and passion for this role. Eager to leverage my skills and experience to contribute effectively in an administrative secretary capacity.
Overview
12
12
years of professional experience
Work History
Office Assistant
San Diego County, HHSA
12.2019 - Current
- Maintain a strong record of managing sensitive and confidential information while serving vulnerable populations and low-income families in a government office environment.
- Deliver high-quality customer service through empathetic and effective communication with clients, ensuring their needs are addressed respectfully and efficiently.
- Thrive in a fast-paced, high-volume setting, maintaining accuracy, professionalism, and keen attention to detail.
- Assist with the scheduling and processing of CalFresh, Medi-Cal, and CalWORKs applications to support timely client service.
- Assign cases to Human Service Specialists (HSS) using CalSAWS, ensuring accurate task routing and workflow management.
- Review and update CalSAWS subtask deadlines to guarantee timely and compliant application processing.
- Coordinate same-day intake scheduling by preparing and emailing intake details to assigned HSS staff.
- Generate and clear MR Reports (AM, AM2, PM), accurately entering data into the SharePoint database for CalFresh, Combo, and CalWORKs programs.
- Collaborate with internal departments to ensure seamless application processing and client service delivery.
- Maintain and monitor Family Resource Center (FRC) attendance records to support program operations.
- Oversaw weekly overtime submissions, ensuring timely and accurate delivery to management for review.
- Ensured compliance with safety regulations by monitoring PPE usage, contributing to a safe and secure work environment.
Assistant Manager
BCBGMAXAZRIA
10.2016 - 11.2019
- Oversaw daily store operations, including administrative tasks and team coordination to ensure smooth business performance.
- Delivered exceptional customer service both in-store and over the phone, effectively resolving inquiries and concerns to maintain high client satisfaction.
- Drove sales by engaging customers with product knowledge, suggestive selling, and creating a positive shopping experience.
- Handled all transaction processes, including purchases, returns, and exchanges, with accuracy and efficiency.
- Executed monthly merchandise resets aligned with seasonal promotions and visual merchandising standards.
- Led store opening and closing procedures, managing full financial accountability including register counts, bank deposits, and daily sales report finalization.
- Compiled and submitted payroll tracking and sales performance reports to the District Manager.
- Trained team members on in-store technology, including POS systems and Clover payment processing.
- Managed shipping and receiving of all incoming and outgoing merchandise to maintain inventory accuracy.
- Conducted office management tasks such as ordering supplies and maintaining store inventory levels.
- Motivated team members to exceed individual sales goals and key performance indicators (KPIs).
- Demonstrated strong sales leadership through active engagement on the sales floor, coaching associates on customer service and sales techniques.
Office Assistant
Holy Family Catholic
01.2013 - 09.2016
- Answered and screened incoming calls, directing inquiries appropriately and taking detailed messages for clergy and staff.
- Maintained discretion and professionalism while handling confidential and sensitive parish information.
- Performed general office duties including supply management, record keeping, and compiling periodic reports.
- Coordinated and provided administrative support for meetings, conferences, liturgical celebrations, and special events.
- Prepared official documents and sacramental certificates for baptisms, weddings, and funerals.
- Managed distribution of weekly bulletins and newsletters; regularly updated the church website with announcements and events.
- Maintained calendars, scheduled appointments, and greeted visitors with tact, courtesy, and confidentiality.
- Drafted routine correspondence and documents for church members and school-related communications.
- Tracked Sunday School attendance and prepared weekly attendance reports.
- Scheduled facility use and managed building access in accordance with church policies.
- Performed additional administrative tasks as directed by the Pastor to support parish operations.
Education
High School -
Clairemont High School
San Diego, CA06-2014
Skills
- Time Management
- Organization
- Attention to Detail
- Spreadsheet management
- Adaptability
- Customer Service Orientation
LANGUAGES
English
Spanish
Timeline
Office Assistant
San Diego County, HHSA
12.2019 - Current
Assistant Manager
BCBGMAXAZRIA
10.2016 - 11.2019
Office Assistant
Holy Family Catholic
01.2013 - 09.2016
High School -
Clairemont High School
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