Anel Weist

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assessed customer needs and upsold products and services to maximize sales.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Documented conversations with customers to track requests, problems and solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Delivered service and support to each customer, paving way for future business opportunities.
• Educated customers on special pricing opportunities and company offerings.
• Consulted with customers to determine best methods to resolve service and billing issues.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

- Helped passengers check in to their flights - Process cash and credit card payments - Printed the passenger's boarding pass - Checked in the passenger's luggage to the correct flight - Worked in the Luggage Claim office and assisted the passengers in finding their lost luggage - At the gate, I boarded the passengers on their flights - Printed manifests for the flight crew - Cleaned the aircrafts between flights - Kept in constant contact with the ground crew

- GSC Trained

• Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
• Drove customer escalations to resolution by engaging directly with clients.
• Evaluated employee job performance and motivated staff to improve productivity.
• Oversaw addressing of customer requests for friendly, knowledgeable service and support.

- Helped passengers check in to their flights
- Process cash and credit card payments
- Printed the passenger's boarding pass
- Checked in the passenger's luggage to the correct flight
- Worked in the Luggage Claim office and assisted the passengers in finding their lost luggage
- At the gate, I boarded the passengers on their flights
- Printed manifests for the flight crew
- Cleaned the aircrafts between flights
- Kept in constant contact with the ground crew

- GSC Trained

• Reviewed customer data to assess current issues and determine eligibility for potential solutions.
• Consulted with upset customers to determine best methods to resolve service and billing issues.
• Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Answered 25+ inbound calls per day and directed to designated individuals or departments.
• Addressed customer service inquiries quickly and accurately.

- Helped passengers check in to their flights 

- Process cash and credit card payments

- Printed the passenger's boarding pass

- Checked in the passenger's luggage to the correct flight

- Worked in the Luggage Claim office and assisted the passengers in finding their lost luggage

- At the gate, I boarded the passengers on their flights

- Printed manifests for the flight crew

- Cleaned the aircrafts between flights 

- Kept in constant contact with the ground crew

• Answered 60+ inbound calls per day and directed to designated individuals or departments.
• Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
• Assisted approximately 10 customers per hour with their medication questions.
• Consulted with upset customers to determine best methods to resolve service and billing issues.
• Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
• Addressed customer service inquiries quickly and accurately.

- Helped passengers check in to their flights

- Process cash and credit card payments
- Printed the passenger's boarding pass
- Checked in the passenger's luggage to the correct flight
- Worked in the Luggage Claim office and assisted the passengers in finding their lost luggage
- At the gate, I boarded the passengers on their flights
- Printed manifests for the flight crew
- Cleaned the aircrafts between flights
- Kept in constant contact with the ground crew

- GSC Trained

- Helped passengers check in to their flights 

- Process cash and credit card payments
- Printed the passenger's boarding pass
- Checked in the passenger's luggage to the correct flight
- Worked in the Luggage Claim office and assisted the passengers in finding their lost luggage
- At the gate, I boarded the passengers on their flights
- Printed manifests for the flight crew
- Cleaned the aircrafts between flights
- Kept in constant contact with the ground crew

• Worked closely with front-end staff to assist customers.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Helped customers find specific products, answering questions and offering advice.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Maximized customer satisfaction by assisting customers complete purchases, locate items and ring up their items

• Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
• Trained new team members in cash register operation, stock procedures and customer service.
• Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Troubleshoot and resolved issues with cash registers, card scanners and printers.
• Worked closely with front-end staff to assist customers.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
• Helped customers find specific products, answering questions and offering advice.