Anela Behric
Florence,KY
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Clerk
Hilton Cincinnati Netherland Plaza
Cincinnati, Ohio
09.2024 - 04.2025
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Handled all guest luggage as needed during check-in and check-out process.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
Hotel Front Desk Clerk
Hilton CVG
Florence , KY
03.2023 - 09.2023
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Handled all guest luggage as needed during check-in and check-out process.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
- Maintained daily records of room availability and rates.
BehrCareNKY. INC
Anela Behric
Florence , KY
05.2022 - 05.2023
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
Language Translator
M. I. M. I
Utica, NY
02.2015 - 09.2017
- Collaborated with other translators to ensure quality control over translations.
- Maintained records of all translation projects completed accurately and on time.
- Provided simultaneous interpretation services for meetings, conferences, seminars, and other events.
- Advised colleagues on cultural nuances when translating text.
- Worked closely with clients to understand their needs and provided appropriate solutions.
- Analyzed foreign language content for potential copyright infringements or plagiarism issues.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
Education
Sales
Syracuse Relator
Real Estate Agent 06-2014
High School Diploma -
T. R Proctor High School
Utica, NY06-1999
Skills
- Customer service
- Guest relations
- Billing verification
Timeline
Hotel Front Desk Clerk
Hilton Cincinnati Netherland Plaza
09.2024 - 04.2025
Hotel Front Desk Clerk
Hilton CVG
03.2023 - 09.2023
BehrCareNKY. INC
Anela Behric
05.2022 - 05.2023
Language Translator
M. I. M. I
02.2015 - 09.2017
Sales
Syracuse Relator
High School Diploma -
T. R Proctor High School
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