Anđela Bubić
Team Leader
Belgrade,Serbia
Summary
Proven leader and skilled communicator, I enhanced team productivity and individual performance at Balkan Bet through targeted coaching and efficient work processes. Experienced in client service, food delivery and cash handling, I consistently fostered positive customer experiences at KFC, Hotel Srbija and Starbucks, significantly improving customer loyalty and satisfaction. While being a team leader at my current job, I am also working shifts as an operator on the slot machines, a barista and a waiter.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Cashier
KFC Restaurant
08.2018 - 12.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Hotel Waiter
Hotel Srbija
01.2021 - 04.2021
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Barista
Starbucks
05.2021 - 07.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Team Leader
Balkan Bet
08.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
High School Diploma -
Eighth Belgrade Grammar School
Belgrade 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Client service
Staff training
Cash handling
Client communication
Timeline
Team Leader
Balkan Bet
08.2021 - Current
Barista
Starbucks
05.2021 - 07.2021
Hotel Waiter
Hotel Srbija
01.2021 - 04.2021
Customer Service Cashier
KFC Restaurant
08.2018 - 12.2020
High School Diploma -
Eighth Belgrade Grammar School
04.2001 -