ANELA CEJVANOVIC
Phoenix,AZ
Summary
Dedicated Administrative professional with excellent communication, organization and interpersonal skills. Expertise in research, report writing, case management. Adaptable and transformational leader with ability to work independently, capable of handling multiple projects simultaneously with a high degree of accuracy. Expertise in delivering excellent customer service. Legal experience in Criminal Law.
Overview
18
18
years of professional experience
Work History
Legal Clerk II
City Of Phoenix Prosecutor's Office
11.2021 - Current
- Proofread all documents before submission to courts or other entities
- Drafted correspondence related to legal proceedings
- Managed attorney calendars by scheduling appointments and ensuring deadlines were met
- Maintained confidential client files and other sensitive information with discretion and professionalism.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Customized training sessions by employee type, level and management requirements.
- Collaborated with managers to identify specific training needs for individual departments or teams.
Case Manager
Pinnacle Family Services
05.2020 - 11.2021
- Participated in team meetings to discuss case management strategies for individual cases
- Conducted crisis intervention sessions with clients when needed
- Communicated with public social and welfare agencies to obtain and provide information
- Supervised visits between children and parents at various sites while maintaining safety of all participants.
Legal Administrative Specialist
City Of Surprise Prosecutor's Office
10.2019 - 05.2021
- Streamlined legal document processing by implementing efficient filing and organizational systems.
- Responded to client calls and inquiries to deliver applicable information.
- Assisted attorneys in research for case preparation, resulting in more effective trial strategies.
- Monitored deadlines for all ongoing cases using calendaring software to ensure prompt compliance with court orders and statutory requirements.
- Negotiated payment plans with clients experiencing financial difficulties, reducing account delinquencies while maintaining positive client relationships.
- Collaborated with other support staff to complete high-priority projects within tight deadlines.
SUPPORT SPECIALIST
ASURION INSURANCE
02.2017 - 01.2021
- Deliver exceptional customer service to policyholder's by communicating important account information
- Track progress of all outstanding insurance claims
- Assisted in technical support process refinement to improve customer service and support.
- Created and verified invoices.
Presentence Screener
MARICOPA COUNTY ADULT PROBATION
05.2012 - 08.2018
- Conducted pre-sentence investigations by searches of state and local criminal justice databases; creating and processing offender case files including criminal histories, police reports, and plea agreements
- Enhanced offender rehabilitation by developing and implementing comprehensive case management plans.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Screened offender referrals and completed intake interviews and paperwork.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
BAILIFF
MARICOPA COUNTY SUPERIOR COURT
05.2011 - 05.2012
- Maintained docket calendar and database for Criminal court
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines
- Provide services efficiently and with high level of accuracy.
Senior Lead Teller
JP MORGAN CHASE BANK NA
01.2006 - 10.2010
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Complete highly accurate, high-volume money counts via both manual and machine-driven approaches
- Assisted in risk mitigation through vigilant fraud detection and adherence to compliance regulations.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Education
Bachelor of Science - Criminology/Social Work
Arizona State University
Phoenix, AZ05.2025
Associate of Applied Science - Criminal Justice
Phoenix College
Phoenix, US05.2013
Skills
- Court investigations/Report Writing
- Legal Research
- Client Relations
- Administrative Support
- Compliance, banking laws, and regulations
- Exceptional Customer Service
- Cash handling expertise
Timeline
Legal Clerk II
City Of Phoenix Prosecutor's Office
11.2021 - Current
Case Manager
Pinnacle Family Services
05.2020 - 11.2021
Legal Administrative Specialist
City Of Surprise Prosecutor's Office
10.2019 - 05.2021
SUPPORT SPECIALIST
ASURION INSURANCE
02.2017 - 01.2021
Presentence Screener
MARICOPA COUNTY ADULT PROBATION
05.2012 - 08.2018
BAILIFF
MARICOPA COUNTY SUPERIOR COURT
05.2011 - 05.2012
Senior Lead Teller
JP MORGAN CHASE BANK NA
01.2006 - 10.2010
Bachelor of Science - Criminology/Social Work
Arizona State University
Associate of Applied Science - Criminal Justice
Phoenix College
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