Anela Dzeko
REVERE,MA
Summary
Skilled production worker with background in diverse manufacturing environments. Possess strong understanding of production processes and quality control measures, ensuring efficient workflow and adherence to safety protocols. Demonstrated ability to troubleshoot equipment issues and implement process improvements, resulting in enhanced operational efficiency. Committed to maintaining high standards of workmanship and contributing positively to team dynamics.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Maufacturing Operator IV
ANALOG DEVICES INC
Wilmington, Massachusetts
04.2010 - 03.2025
- Oversaw the semiconductor production process, ensuring adherence to strict quality standards and efficient workflow, which led to a streamlined operation across multiple shifts.
- Implemented a new quality control protocol that reduced defect rates by 30%, helping to significantly enhance product reliability and customer satisfaction.
- Collaborated with cross-functional teams to optimize equipment setup, which increased production throughput by 20% while minimizing downtime.
- Developed and led training sessions for new staff on best practices and safety procedures, resulting in a 50% decrease in workplace incidents during the onboarding period.
- Analyzed production data to identify trends and areas for improvement, which informed strategic decisions.
- Operated machinery to assemble electronic components efficiently.
- Monitored production lines for quality assurance and compliance.
- Collaborated with team members to optimize workflow processes.
- Maintained equipment by performing regular inspections and basic repairs.
- Assisted in training new operators on safety protocols and operational procedures.
- Documented production data accurately for tracking and reporting purposes.
- Implemented improvements to reduce downtime and enhance productivity.
- Ensured adherence to company standards for safety and environmental regulations.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
- Maintained production and quality documentation.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Customer Service Manager
Glennalds Limo
REVERE, MA
01.2013 - 03.2015
- Managed customer service team to ensure high-quality support for clients.
- Trained staff on effective communication and conflict resolution techniques.
- Developed procedures for handling customer inquiries and complaints efficiently.
- Documented customer interactions in the CRM system for future reference.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Skills
- Adjust/Operate Production Equipment
- Apply Technical Regulations To Engineering Problems
- Evaluate Product Design
- Operate Electronic Test Equipment
- Operate Precision Test Equipment
- Apply Manufacturing Process Theory
- Evaluate Manufacturing & Processing Systems
- Maintain Quality Control In Electronic Assembly
- Operate Precision Measuring Tools
- Resolve Engineering Problems
- Test Equipment As Part Of Engineering Projects & Processes
- Understand Manufacturing Methods & Techniques
- Equipment In Industrial Production & Manufacturing
- Performing Equipment Operations
- Read Manufacturing Outlines For Electronic Products
- Test Electrical/Electronic Equipment As Part Of Manufacturing Process
- Troubleshoot Electronics Manufacturing Equipment
- Use Computer Design/Graphics Technology/Software
- Use Apple/MacIntosh Computers
- Use Internet Browser
- Use Peripheral Devices
- Use Spreadsheet Software
- Use E-Mail Software
- Use Networking/LAN Software
- Use Personal Computers
- Use Word Processing Software
- Customer service
- Emergency response
- OSHA/HIPPA
- Phlebotomy
- Medical terminology
- Six sigma trained
- VSM
- GMP
- Quality control
- Soft skills
- Hard Skills
Timeline
Customer Service Manager
Glennalds Limo
01.2013 - 03.2015
Maufacturing Operator IV
ANALOG DEVICES INC
04.2010 - 03.2025
Languages
- Bosnian
- English
- Serbo-Croatian
- Croatian
- Serbian