Anel Behric
Cincinnati,United States
Summary
Experienced Information Technology Manager with expertise in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with over 10 years of experience in the IT industry. Proven track record of implementing cost-effective system improvements, streamlining operations, and fostering a positive leadership style.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Information Technology
CloudWerx
10.2023 - Current
- Managing and maintaining the ticketing system, including workflow design, reporting, and process improvement.
- Managing orders and services employee devices (e.g. laptops and peripheral hardware).
- Managing and supporting critical company technologies, including Google Workspace, Gemini, Slack, Miro, Zendesk, Salesforce, Jira, Atlassian, and other SaaS platforms.
- Managing relationships with third-party vendors, including software and hardware providers, to ensure optimal service and support.
- Managing the onboarding and offboarding processes for employees, ensuring that new hires have the necessary equipment and access while securely decommissioning accounts and assets of departing employees.
- Implementing and enforcing security policies, procedures, and best practices to protect company data and ensure compliance with industry regulations.
- Overseeing the annual IT budget and ensuring cost-effectiveness.
- Evaluating and continuously improving current business processes, providing expertise on system applications
- Evaluating the effectiveness of third-party IT expenditures
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Researched and recommended innovative and automated approaches to routine tasks.
- Trained staff on new software applications and hardware installations, boosting productivity across departments.
- Optimized IT operations by eliminating redundancies and automating routine tasks.
- Evaluated emerging technologies for potential adoption, ensuring alignment with organizational goals and industry best practices.
Sr Cloud Architect Collaboration
DoiT International
03.2023 - 09.2023
- Administered SaaS apps & integrations (Google Workspace, Gemini, Slack, Miro, Zoom, Zendesk, Confluence, etc.)
- Developed and implemented policies to enhance the security of IT processes.
- Managed DNS, Mail Routing, SMTP configurations, SPF, DKIM, and DMARC
- Covered support tickets daily for Google Workspace, O365, and SaaS apps
- Manged Third-Party SSO/SAML integrations.
- Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
- Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
- Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Collaborated with cross-functional teams to ensure seamless integration of cloud services into existing systems.
- Proactively identified areas for process improvement within the organization''s IT infrastructure management approach.
- Provided support for infrastructure and SaaS application issues
- Performed user onboarding and offboarding tasks as they related to hardware, SaaS apps and identity access
- Developed a Google Workspace training program for admins and end-users as an offering to customers.
- Delivered comprehensive live training for Google Workspace administrators and end-users, including Drive, Gmail, Meet, Chat, and Calendar
- Conducted domain security audits for clients and actively strengthened organizational security measures.
Google Workspace Solutions Engineer
DoiT International
07.2020 - 09.2023
- Managed Internal and client Google Workspace Environments
- Collaborate with cross-functional teams to design, develop, and implement features for Google Workspace products.
- Worked on a variety of projects, from small bug fixes to large-scale architectural changes.
- Worked on a variety of projects, from small bug fixes to large-scale architectural changes.
- Managed Internal SaaS applications, Google Workspace, Slack, Jira, Okta, GCP, O365, Azure Directory, Confluence, Zendesk, Rippling HR, and more.
- Implemented and managed MDM for Windows, iOS, Android, and MAC.
- Provided technical solutions on sales and pre-sales calls
- Assisted internal and external users with issues and implementations.
- Managed internal security implementations and policies to comply with industry standards.
- Provided live training to internal and external users on Google Workspace products.
- Conducted security reviews and provided recommendations for improvement.
- Managed Chrome policies, MDM, Identity access, SAML/SSO.
- Strategically planned and executed data migrations to Google Workspace using various tools.
- CloudM, Bittitan, and Google Workspace Migrate.
- Top ticket solver for 3 years in a row.
- Attended pre-sales and sales calls daily to cover technical and implantation inquiries.
IT Consultant
Maven Wave Partners
09.2019 - 06.2020
- Google Workspace Deployment and Data Migration
- Successfully managed multiple end-to-end projects, encompassing discovery, best practice recommendations, seamless implementation, and continuous support
- Proficiently executed migrations employing various tools, including CloudM, Bittitan, Google Workspace Migrate, and GWMME
- Provided invaluable assistance in domain setups for clients, covering essential aspects such as DKIM, SPF, DMARC, DLP, SAML/SSO, as well as user creation and management
- Conducted comprehensive data migrations, encompassing emails, calendars, chat archives, Box, SharePoint, Google Drive, and OneDrive, ensuring minimal disruption and data integrity
- Delivered comprehensive training programs to end-users and administrators, covering essential Google Workspace tools, including Drive, Calendar, Gmail, Meet, and Chat
- Offered responsive support for all Google Workspace-related inquiries, catering to the needs of both end-users and administrators, ensuring optimal functionality and user satisfaction.
- Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
System Administrator
Promevo
09.2017 - 09.2019
- Expertly administered Google Workspace domains for diverse clients, ensuring seamless operation and tailored solutions
- Successfully deployed Chrome devices and provided ongoing management and support for clients, optimizing their technology infrastructure
- Developed and implemented comprehensive training modules for onboarding new employees, fostering rapid integration and proficiency
- Conducted training sessions for the systems support and sales teams, ensuring they were well-versed in all new products and services
- Delivered live training sessions and engaging demonstrations to IT administrators and end-users, facilitating a smooth transition to new technologies
- Managed user profiles, directories, contacts, groups, and admin roles, as well as executed data migration tasks, streamlining organizational processes
- Configured critical email components, including routing, security protocols, spam filters, content compliance, Data Loss Prevention (DLP), and authentication standards such as SPF, DKIM, and DMARC, bolstering email communication and security.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
Help Desk Analyst
AAA Northeast
02.2015 - 05.2017
- Effectively managed workstations, servers, printers, laptops, and wireless devices, ensuring seamless functionality across the organization
- Ensured the integrity of desktop installations and efficiently maintained PC software, facilitating a stable and secure computing environment
- Proficiently administered Microsoft Active Directory accounts for a substantial user base of over 3000 employees, guaranteeing efficient user access and security
- Provided expert end-user support through various channels, including email, phone, on-site assistance, live chat, and Remote Desktop Protocol (RDP), addressing issues promptly and effectively
- Maintained meticulous records of device and software licenses, ensuring compliance and optimizing resource allocation
- Effectively managed Mobile Device Management (MDM) systems to enhance internal staff productivity while maintaining security and compliance standards.
- Used ticketing systems to manage and process support actions and requests.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
Education
Associate's degree - Computer and Information Systems
Mohawk Valley Community College
01.2015
Skills
- End point configurations
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Client Relations
- Technology Trends
- IT Asset Management
- IT Budgeting
- IT Compliance
- Decision Making and Problem Solving
Websites
Certification
- Cloud Digital Leader
- Professional Google Workspace Administrator
Personal Information
Title: Manager of Information Technolgy
Timeline
Manager of Information Technology
CloudWerx
10.2023 - Current
Sr Cloud Architect Collaboration
DoiT International
03.2023 - 09.2023
Google Workspace Solutions Engineer
DoiT International
07.2020 - 09.2023
IT Consultant
Maven Wave Partners
09.2019 - 06.2020
System Administrator
Promevo
09.2017 - 09.2019
Help Desk Analyst
AAA Northeast
02.2015 - 05.2017
Associate's degree - Computer and Information Systems
Mohawk Valley Community College
- Cloud Digital Leader
- Professional Google Workspace Administrator
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