Aneli Cortez
Napa,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
True North Landscapes LLC
2023.10 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Verified accuracy of billing data and corrected discrepancies.
- Streamlined billing processes for improved efficiency and reduced errors in invoicing.
- Maintained employee files and handled payroll for 35-60 employees.
- Organized and managed payroll and timekeeping operations.
Staffing Recruiter
Star Staffing Agency
2021.06 - 2023.10
- Developed and maintained relationships with hiring managers to understand their staffing needs
- Researched potential candidates using various sources such as job boards, social media, internal databases and referrals
- Conducted phone interviews to assess candidate qualifications for open positions
- Sourced qualified candidates through online channels such as LinkedIn, Indeed, Monster
- Created reports for management regarding recruitment activities and performance metrics
- Collaborated with other recruiters on large-scale projects requiring multiple resources
- Analyzed market trends in order to identify competitive salaries that would attract top talent
- Managed offer process including salary negotiations, background checks, drug screens, reference checks.
Lead Scheduling Coordinator
Bernstein Orthodontics
2017.02 - 2021.06
- Provided technical guidance on scheduling principles, best practices, tools and techniques
- Monitored actual performance against established baseline schedules
- Managed change requests pertaining to schedule changes and communicated updates accordingly
- Documented all processes related to scheduling activities
- Help take x-rays when needed. Upload pictures on software
- Prepared reports detailing current status of all assigned tasks and projects
- Collaborated with cross-functional teams including treatment coordinator, doctor and branch manager
- Monitored changes in labor needs to ensure compliance with relevant laws and regulations
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications
- Managed appointments using scheduling software
- Organized appointment scheduling for patients.
Education
Napa High School
Napa, CASkills
- Dedicated Customer Service
- Appointment Scheduling
- Data Entry
- Staff Training
- Administrative Support
- Administrative Skills
- Payroll Processing
- Human Resources Support
Timeline
Human Resources Assistant
True North Landscapes LLC
2023.10 - Current
Staffing Recruiter
Star Staffing Agency
2021.06 - 2023.10
Lead Scheduling Coordinator
Bernstein Orthodontics
2017.02 - 2021.06
Napa High School
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