Anelia Greenfield
Dunedin,USA
Summary
Seasoned linguistic expert with a proven track record at Welocalize, enhancing software UI through meticulous localization and quality assurance. Demonstrates exceptional English and Bulgarian proficiency, alongside adeptness in translation and interpretation. Renowned for outstanding teamwork and self-motivation, significantly improving project outcomes. Mastery in MS Office and document creation underpins a solid foundation in both hard and soft skills.
Overview
27
27
years of professional experience
Work History
Linguistic Tester
Welocalize
Portland, OR
08.2018 - Current
- Perform localization quality assurance testing, functional, and linguistic software UI testing.
- Follow the test plan for the project and conduct thorough and detailed testing of the software, looking for many things, such as untranslated or incorrectly translated text, grammar and punctuation issues, typos, inconsistencies in terminology throughout the UI (such as between menu items and dialog box titles) and between the UI and help files, language-specific characters that are broken, inappropriate cultural references, images, symbols, colors, and sounds, improperly adjusted country-specifics (names, addresses, zip codes, phone numbers, etc.), mistakes in date, time, and calendar formats, errors in currency conversions and monetary symbols, incorrect metric conversions, numeric formats, separators, negatives, etc.
- Coordinate work with the QA Lead and team members for every specific project.
- File defects, and suggest improvements to the translations and UI software.
Medical Interpreter
LanguageLine Solutions
08.2018 - Current
- Interpret verbal and written information during examinations, tests, and treatments.
Freelance Translator
Self-Employeed
08.2008 - Current
- Provide full translation services, from Bulgarian to English, and vice versa.
- Duplicate the style and flow of the original documents.
- Proofread completed translations to identify and correct punctuation, grammatical, and translation errors.
- Use knowledge of cultural background to understand the idiomatic meanings of specific expressions.
- Generate video subtitles from English dialogue, and develop translations in Bulgarian.
Translator
PSI Pharma Support EOOD
SOFIA, BULGARIA
09.2004 - 08.2008
- Translated, back-translated, and proofread miscellaneous industry-specific documents.
- Received and processed translation requests, and filed documents.
- Delivered real-time, accurate oral translations, and interpretations for clients.
- Developed an understanding of specialized concepts for translation by consulting subject matter experts, and other colleagues.
- Designed and regularly updated document templates, lists, and databases.
- Assisted the Regulatory Affairs and Clinical Research teams with various administrative tasks, as needed.
Customer Service Representative
Radio Telecommunications Company MOBIKOM
Sofia, Bulgaria
04.2000 - 07.2004
- Provided extensive phone support to customers.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Handled each customer with patience, courtesy, and empathy, and worked through each situation to its completion.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Escalated customer concerns, store issues, and inventory requirements to supervisors.
- Strictly followed the company's policies and guidelines, and stayed current with all sales and promotions.
- Educated customers on special pricing opportunities and company offerings.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Efficiently and accurately managed customers' accounts, and processed related documents.
- Collaborated with, and assisted, representatives from the company's local shops.
ESL Teacher
Europe Schools
Sofia, Bulgaria
03.1998 - 03.2000
- Taught English language skills to students from kindergarten age through adulthood.
- Developed lesson plans to teach course materials according to the schedule.
- Organized supplementary materials in English for all students.
- Tracked class attendance and student progress.
- Taught lessons encompassing a range of skill-building activities for speaking, writing, reading, and listening.
- Conducted small group and individual classroom activities based on differentiated learning needs.
- Employed kinesthetic, visual, and auditory approaches to make lessons interesting and interactive.
- Attended professional development workshops focused on learning goals and classroom management.
- Completed ongoing staff training sessions.
Education
Master's Degree - English Philology
Sofia University, St. Kliment Ohridski
Sofia, Bulgaria05.1997
Skills
- English and Bulgarian proficiency
- Translation
- Interpretation
- Localization research
- MS Office
- Document creation
- Editing skills
- Quality assurance
- Administrative Support
- Customer support
- Teamwork
- Self-motivation
- Reliable and trustworthy
- Prioritizing and time management
- Decision making
- Adaptability
- Text editing proficiency
- Language assessment
- Native language proficiency
- Working independently
- Localization experience
- Proofreading
- Subtitling and captioning
- User interface testing
- Interpretation skills
- Translation expertise
Timeline
Linguistic Tester
Welocalize
08.2018 - Current
Medical Interpreter
LanguageLine Solutions
08.2018 - Current
Freelance Translator
Self-Employeed
08.2008 - Current
Translator
PSI Pharma Support EOOD
09.2004 - 08.2008
Customer Service Representative
Radio Telecommunications Company MOBIKOM
04.2000 - 07.2004
ESL Teacher
Europe Schools
03.1998 - 03.2000
Master's Degree - English Philology
Sofia University, St. Kliment Ohridski