ANELIS MARQUEZ
Lakeland,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Referral Coordinator
Dedicated Senior Medical Center
10.2021 - Current
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Answering calls, emails and faxes.
- Scheduling appointments.
- Checking-In/Checking-out patients.
SUPERVISOR
GOODWILL
03.2019 - 10.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Achieved results by working with staff to meet established targets.
WAITRESS
SPRICE THAI CUISINE
11.2018 - 05.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
High School Diploma -
LAKELAND HIGH SCHOOL
Lakeland, FL06.2017
Skills
- Medical Terminology Knowledge
- Maintaining Confidentiality
- Data Entry Proficiency
- Scheduling Appointments
- Decision Making
- Telephone Etiquette
- Multitasking Abilities
- Customer Service
- Bilingual (Spanish/English)
Certification
Customer Service Representative Certificate
First Aid/CPR
Languages
Spanish
Native or Bilingual
Timeline
Patient Referral Coordinator
Dedicated Senior Medical Center
10.2021 - Current
SUPERVISOR
GOODWILL
03.2019 - 10.2021
WAITRESS
SPRICE THAI CUISINE
11.2018 - 05.2019
High School Diploma -
LAKELAND HIGH SCHOOL