Anel Karina Trujillo
Tyler
Summary
Compassionate and adaptable person with extensive experience in administrative roles. Skilled in problem-solving and maintaining a clean workspace, dedicated to delivering exceptional customer service and supporting community initiatives.
Overview
11
11
years of professional experience
Work History
Flower Arranger
Flowers by Dora
Tyler
02.2024 - 08.2025
- Consulted with clients to understand their floral preferences and themes.
- Maintained inventory of fresh flowers and supplies for daily operations.
- Maintained a clean and organized workspace to ensure the safety of customers and employees.
- Prepared orders by selecting appropriate flowers based on client specifications.
- Processed payments through POS systems accurately and efficiently.
- Consulted with clients to determine their needs in terms of flower types, colors, and styles.
- Managed inventory of supplies such as ribbons, vases, baskets, floral foam.
- Organized delivery schedules for customers who requested delivery services.
- Stocked shelves with fresh cut flowers and plants while ensuring quality standards were met.
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Provided excellent customer service when interacting with clients.
- Delivered floral arrangements to various locations following designated routes.
Church Secretary
Our Lady Of Guadalupe Parish
Tyler
08.2021 - 10.2023
- Managed church calendar and scheduled events for community engagement.
- Handled incoming communications and directed inquiries to appropriate staff.
- Assisted in organizing church meetings and maintaining accurate records.
- Supported administrative tasks using office software and equipment effectively.
- Collaborated with volunteers to coordinate service activities and events.
- Maintained confidentiality while managing sensitive member information securely.
- Assisted with basic accounting tasks, including tracking donations and expenses.
- Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
- Coordinated master church calendar with sermons, pastoral vacations and special events.
- Prepared bulletins for weekly attendees.
- Managed reception desk during week to handle guests' needs and field inquiries for church leaders.
- Managed all aspects of data entry into various computer programs.
- Assisted with planning annual fund-raising events for the church.
- Ordered office supplies as needed to keep work areas well stocked.
- Prepared thank you cards to donors who made financial contributions to the church.
- Organized and maintained church files, records and documents.
- Maintained inventory of supplies used in the office environment.
- Updated contact information in database system for members of the congregation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Managed private and sensitive information responsibly.
- Assisted community members in person and over the phone providing clear guidance and support.
- Provided direct assistance to individuals in emotionally sensitive situations, demonstrating empathy and effective communication.
Babysitter
Personal Employer
Tyler
01.2023 - 03.2023
- Maintaining a positive attitude while being patient and understanding with the children.
- Assisting with meals, snacks, and bedtime routines for the children.
- Responsibly watched children while parents were out.
- Provided emotional support to children during difficult moments or transitions.
- Establishing trust through consistent communication with both parents and kids.
- Assist baby with daily Physical and Speech Therapy
- Administering medication when needed according to parent instructions.
- Maintained organized and clean bedroom and therapy areas.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Dressed children and changed diapers.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Manager
McDonald's Restaurant
Tyler
06.2014 - 08.2021
- Managed daily operations to ensure smooth restaurant functionality.
- Led and trained staff on customer service best practices.
- Implemented inventory controls to maintain stock levels efficiently.
- Oversaw food safety and sanitation compliance throughout the restaurant.
- Coordinated scheduling to optimize labor costs and coverage.
- Resolved customer complaints promptly to uphold service standards.
- Maintained equipment and facility cleanliness for operational readiness.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Graduate Certificate - Nursing Education
Tyler Junior College
Tyler, TX08-2022
Skills
- Organizational skills
- Attention to detail
- Cleanliness standards
- Delivery logistics
- Customer service
- Problem solving
- Adaptability and resilience
- Patience and compassion
Languages
Spanish
Professional
Timeline
Flower Arranger
Flowers by Dora
02.2024 - 08.2025
Babysitter
Personal Employer
01.2023 - 03.2023
Church Secretary
Our Lady Of Guadalupe Parish
08.2021 - 10.2023
Manager
McDonald's Restaurant
06.2014 - 08.2021
Graduate Certificate - Nursing Education
Tyler Junior College