Summary
Overview
Work History
Skills
Certification
HIPPA Awareness
Timeline
Generic

Anell Collins

Vancouver,WA

Summary

Dynamic and adaptable Engagement Specialist with a proven track record at Share Vancouver, enhancing client service and safety. Excelled in cross-functional coordination and active listening, significantly improving client access to resources and support. Skilled in problem-solving and verbal communication, consistently achieving service plan goals and facilitating positive outcomes.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Engagement Specialist

Share Vancouver
01.2024 - 01.2025
  • Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
  • Delivered friendly service and offered expert support in every interaction.
  • Provided support to social service clients in navigating available resources.
  • Monitored progress towards service plan goals.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
  • Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.

Residential Advocate

Transition Projects
12.2023 - 01.2024
  • Enhanced resident safety with thorough monitoring of property, addressing any potential hazards or concerns promptly.
  • Provided support to social service clients in navigating available resources.
  • Monitored progress towards service plan goals.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Facilitated conflict resolution within shelter environment using effective mediation techniques when disputes arose among residents.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Skills

  • Brand awareness
  • Cross-functional coordination
  • Problem-solving
  • Decision-making
  • Multitasking Abilities
  • Reliability
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication

Certification

Mental Health and Addition Certification Board of Oregon

Certified Recovery Mentor 24-CRM-3229 expires 5/16/2026

Homeless De-Escalation 401

Narcan certification

Sexual Harassment in workplace

HIPPA certification

  • Washington Driver's License

HIPPA Awareness

Understanding what is to be shared as well as documenting personal information.

Timeline

Engagement Specialist

Share Vancouver
01.2024 - 01.2025

Residential Advocate

Transition Projects
12.2023 - 01.2024

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Anell Collins