ANELL MOLINA

• Coordinated daily operations and workflows for banking services team to enhance efficiency.
• Managed scheduling and logistics for branch staff meetings and training sessions.
• Evaluated and improved operational systems, ensuring compliance with established procedures.
• Organized customer service initiatives to elevate client satisfaction and interactions.
• Maintained accurate records of all operational activities to support accountability.
• Conducted training sessions for new employees on operational procedures and safety protocols.
• Managed interdepartmental communications to streamline operations and foster collaboration.
• Maintained inventory of office supplies and equipment to optimize branch efficiency.

• Opened checking, savings, money market, and certificate of deposit accounts.
• Ordered checks and debit cards while providing online banking details for transaction facilitation.
• Reviewed customer account activity to ensure compliance with Bank Secrecy Act.
• Executed daily reviews of overdraft, uncollected funds, and significant balance change reports.
• Cashed checks, accepted deposits, and withdrawals within assigned limits.
• Resolved complex customer issues efficiently through collaboration with relevant departments.
• Educated customers on online and mobile banking applications to enhance user experience.
• Trained new hires on customer service policies to uphold service standards.

• Ensured compliance with regulatory guidelines and internal policies during check processing operations.
• Achieved high accuracy in data entry, minimizing discrepancies and expediting issue resolution.
• Processed checks for various claims and settlements with heightened efficiency.
• Verified accuracy of check amounts and recipient details before release.
• Maintained confidentiality of sensitive financial information to safeguard customer privacy.

Communicated with clients regarding check issuance and payment inquiries, enhancing clarity.

• Managed art room supplies, equipment and resources to maintain consistent supply for projects.
• Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
• Enhanced student creativity by incorporating various art mediums and techniques into lessons.

• Balanced cash drawers daily, resolving discrepancies to ensure accurate cash flow data.
• Processed high-volume transactions efficiently while maintaining attention to detail.
• Disbursed cash and checks securely, safeguarding cash drawer integrity.
• Addressed customer inquiries regarding account balances and transaction history promptly.
• Promoted a welcoming atmosphere by greeting customers and addressing them by name.
• Assisted customers with account issues, ensuring timely and professional resolutions.
• Minimized wait times by processing customer transactions swiftly.
• Contributed to a positive work environment through professionalism and strong work ethic.

• Participated in ongoing training to enhance job skills and knowledge.
• Cross-trained employees to improve team performance.
• Provided efficient, courteous service to customers consistently.
• Met deadlines while ensuring high-quality deliverables.
• Ordered office supplies based on budgetary constraints and colleagues' needs.
• Developed departmental objectives, budgets, policies, and strategic procedures.
• Troubleshot minor issues and escalated larger technical problems appropriately.
• Collaborated with leaders to establish organizational goals and objectives.

• Processed routine financial transactions, including deposits, withdrawals, and money orders.
• Maintained professional conduct and attire while providing prompt, accurate service.
• Balanced cash drawer daily and verified currency while adhering to performance guidelines.
• Verified checks for deposit, ensuring proper endorsement and negotiability before processing.
• Cross-sold bank services, explaining account types and interest rates to customers.
• Handled loan payments, confirming amounts due and collecting applicable late charges.
• Executed end-of-day processing tasks, including scanning documents and responding to emails.
• Assisted in opening night depository bags following dual-control procedures.

• Resoled inquiries and complaints to deliver personalized customer service.
• Maintained thorough knowledge of company products for tailored recommendations.
• Developed strong customer relationships through effective communication.
• Documented key information from incoming and outgoing calls for improved tracking.
• Complied with corporate confidentiality and privacy policies.
• Followed up with customers to ensure product functionality and satisfaction.
• Handled complaints courteously, enhancing customer experience.
• Remained receptive to feedback for continuous skill improvement.

• Established strong client relationships through effective communication and service excellence.
• Resolved customer inquiries promptly to enhance satisfaction and trust.
• Managed policy renewals efficiently, ensuring timely updates and accurate coverage.
• Cross-sold insurance products to achieve sales targets and increase revenue.
• Educated clients on insurance importance, promoting loyalty and informed decision-making.
• Reviewed insurance applications for regulatory compliance and accuracy.
• Maintained precise transaction records in accordance with company policies and regulations.
• Utilized active listening skills to address client needs and enhance service quality.