Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anelle Gregorio

Lake Worth,FL

Summary

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, retail background, and ability to work well with people, which will allow me to grow professionally. I am self-motivated and able to work both independently and as a collaborative team member.

Overview

15
15
years of professional experience

Work History

Fashion Advisor

Chanel
Palm Beach, FL
10.2022 - Current
  • Advised clients on fashion trends and personalized style choices to enhance customer satisfaction.
  • Conducted product demonstrations, highlighting features and benefits to increase sales engagement.
  • Collaborated with team members to maintain visual merchandising standards and promote brand image.
  • Increased customer satisfaction by providing personalized fashion advice and recommendations based on individual preferences.
  • Enhanced clients' wardrobes with thoughtful suggestions, considering their lifestyle needs and personal style preferences.
  • Developed loyal client relationships through consistent follow-up and communication, resulting in repeat business.
  • Provided exceptional customer service by resolving issues promptly and professionally, leading to increased client retention rates.
  • Partnered with other departments for cross-selling opportunities, maximizing store revenue potential.

Full Time

Gucci - Palm Beach Gardens
Palm Beach Gardens
10.2021 - Current
  • Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products.
  • Ensure the achievement of individual and store goals, enhancing and developing the business.
  • Discuss with clients and give advices to on general trends in the fashion world and developments in the luxury market.
  • Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease.
  • Contribute to managing the visual display of the products in accordance with Gucci visual standards and ensure store functional maintenance and appropriate levels of products on the sales floor.
  • Exceeded retail sale targets, including UPT, AT, and cross-selling.

Full Time Key Holder

Louis Vuitton - Aventura/Palm Beach
Aventura/Palm Beach
01.2017 - 10.2021
  • Responsible for opening and closing procedures as a key holder, including cash deposits and money handling
  • Managed the shipping, receiving, and transferring of merchandise
  • Ensured that actions were taken to resolve receiving issues and inventory discrepancies
  • Maintained the sales floor and back of house standards for visual merchandising and organization
  • Provided an exceptional level of customer service while obtaining maximum sales
  • Generated and built strong customer relationships through interaction and identification of their needs
  • Met and exceeded sales and service performance goals (e.g. individual sales, units per transaction, and dollars per transaction)
  • Procured out of offer merchandise to drive the accessories business and cross-selling
  • Complied with store security, safety, and loss prevention guidelines

Full Time Key holder

LVMH TAG Heuer - Sunrise, FL
Sunrise, FL
04.2011 - 01.2017
  • Informed clientele of promotions and luxury events via email, as well as maintained customer relationships
  • Evaluated associates’ monthly performance and executed action plans to drive sales
  • Processed customer orders and repairs, as well as RTV’s
  • Made recommendations of timepieces to customers based on what best suited their needs
  • Continuously drove sales and strived for exemplary customer service in a luxury environment
  • Was held accountable for training and developing new associates
  • Member of Calibre 2012, Calibre 2013, and Calibre 2014 for exceeding yearly sales plan
  • Sold $1.40M, $1.33M, and 1.57M in 2012, 2013, and 2014 respectively

Full Time Key Holder

Bank of America - Boynton Beach, FL
Boynton Beach, FL
08.2010 - 05.2011
  • Processed standard teller transactions for customers, including, servicing client accounts, accepting long payments, managing safety deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies.
  • Selling and redeeming U.S. Saving Bonds applications as needed.
  • Assisted with audits and daily balancing of vault.
  • Adhered to strict safety box operations and guidelines.

Education

Bachelor Degree - Portuguese Language and Literature

Guarulhos University
São Paulo, Brazil
12.2003

Skills

  • MS Office Suite-Word, PowerPoint, Excel
  • Retail Management System (RMS) and X-store system
  • Native proficiency in Portuguese
  • Full professional Proficiency in Spanish and English
  • Quick learner with extreme attention to detail

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional

Timeline

Fashion Advisor

Chanel
10.2022 - Current

Full Time

Gucci - Palm Beach Gardens
10.2021 - Current

Full Time Key Holder

Louis Vuitton - Aventura/Palm Beach
01.2017 - 10.2021

Full Time Key holder

LVMH TAG Heuer - Sunrise, FL
04.2011 - 01.2017

Full Time Key Holder

Bank of America - Boynton Beach, FL
08.2010 - 05.2011

Bachelor Degree - Portuguese Language and Literature

Guarulhos University
Anelle Gregorio