Anelle Gregorio
Lake Worth,FL
Summary
Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, retail background, and ability to work well with people, which will allow me to grow professionally. I am self-motivated and able to work both independently and as a collaborative team member.
Overview
15
15
years of professional experience
Work History
Fashion Advisor
Chanel
Palm Beach, FL
10.2022 - Current
- Advised clients on fashion trends and personalized style choices to enhance customer satisfaction.
- Conducted product demonstrations, highlighting features and benefits to increase sales engagement.
- Collaborated with team members to maintain visual merchandising standards and promote brand image.
- Increased customer satisfaction by providing personalized fashion advice and recommendations based on individual preferences.
- Enhanced clients' wardrobes with thoughtful suggestions, considering their lifestyle needs and personal style preferences.
- Developed loyal client relationships through consistent follow-up and communication, resulting in repeat business.
- Provided exceptional customer service by resolving issues promptly and professionally, leading to increased client retention rates.
- Partnered with other departments for cross-selling opportunities, maximizing store revenue potential.
Full Time
Gucci - Palm Beach Gardens
Palm Beach Gardens
10.2021 - Current
- Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products.
- Ensure the achievement of individual and store goals, enhancing and developing the business.
- Discuss with clients and give advices to on general trends in the fashion world and developments in the luxury market.
- Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease.
- Contribute to managing the visual display of the products in accordance with Gucci visual standards and ensure store functional maintenance and appropriate levels of products on the sales floor.
- Exceeded retail sale targets, including UPT, AT, and cross-selling.
Full Time Key Holder
Louis Vuitton - Aventura/Palm Beach
Aventura/Palm Beach
01.2017 - 10.2021
- Responsible for opening and closing procedures as a key holder, including cash deposits and money handling
- Managed the shipping, receiving, and transferring of merchandise
- Ensured that actions were taken to resolve receiving issues and inventory discrepancies
- Maintained the sales floor and back of house standards for visual merchandising and organization
- Provided an exceptional level of customer service while obtaining maximum sales
- Generated and built strong customer relationships through interaction and identification of their needs
- Met and exceeded sales and service performance goals (e.g. individual sales, units per transaction, and dollars per transaction)
- Procured out of offer merchandise to drive the accessories business and cross-selling
- Complied with store security, safety, and loss prevention guidelines
Full Time Key holder
LVMH TAG Heuer - Sunrise, FL
Sunrise, FL
04.2011 - 01.2017
- Informed clientele of promotions and luxury events via email, as well as maintained customer relationships
- Evaluated associates’ monthly performance and executed action plans to drive sales
- Processed customer orders and repairs, as well as RTV’s
- Made recommendations of timepieces to customers based on what best suited their needs
- Continuously drove sales and strived for exemplary customer service in a luxury environment
- Was held accountable for training and developing new associates
- Member of Calibre 2012, Calibre 2013, and Calibre 2014 for exceeding yearly sales plan
- Sold $1.40M, $1.33M, and 1.57M in 2012, 2013, and 2014 respectively
Full Time Key Holder
Bank of America - Boynton Beach, FL
Boynton Beach, FL
08.2010 - 05.2011
- Processed standard teller transactions for customers, including, servicing client accounts, accepting long payments, managing safety deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies.
- Selling and redeeming U.S. Saving Bonds applications as needed.
- Assisted with audits and daily balancing of vault.
- Adhered to strict safety box operations and guidelines.
Education
Bachelor Degree - Portuguese Language and Literature
Guarulhos University
São Paulo, Brazil12.2003
Skills
- MS Office Suite-Word, PowerPoint, Excel
- Retail Management System (RMS) and X-store system
- Native proficiency in Portuguese
- Full professional Proficiency in Spanish and English
- Quick learner with extreme attention to detail
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Fashion Advisor
Chanel
10.2022 - Current
Full Time
Gucci - Palm Beach Gardens
10.2021 - Current
Full Time Key Holder
Louis Vuitton - Aventura/Palm Beach
01.2017 - 10.2021
Full Time Key holder
LVMH TAG Heuer - Sunrise, FL
04.2011 - 01.2017
Full Time Key Holder
Bank of America - Boynton Beach, FL
08.2010 - 05.2011
Bachelor Degree - Portuguese Language and Literature
Guarulhos University