Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anely Navidad

Kc

Summary


I thrive in customer-facing roles, bringing positivity and energy to every interaction. I’m a motivated professional with exceptional customer service and communication skills, adept at building relationships with clients, colleagues, and management. Experienced in managing multi-line phone systems, greeting guests, and organizing office supplies. As a Contractor's Assistant, I have extensive knowledge of regulatory requirements, and as an Entrepreneurial Assistant, I excel at coordinating programs, business planning, and culture development. A visionary leader, I understand complex business needs and take pride in making others feel welcome and valued."

Overview

3
3
years of professional experience

Work History

Contractor's Assistant

L&Chitwood Construction
01.2022 - Current
  • Greeted customers at their door and introduced myself.
  • Provided detailed information about the products being sold and answered customer questions.
  • Engaged with customers, creating a friendly atmosphere.

Cleaning Assistant

Diamond Cleaning
01.2022 - Current
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Performed follow up calls to confirm scheduled appointments.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.
  • Managed a high volume of emails related to appointment scheduling requests.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Greeted customers and provided exceptional customer service.

Swimming Instructor

Turner Aquatic
12.2023 - 05.2024
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
  • Boosted client retention rates by consistently delivering high-quality instruction that met or exceeded customer expectations.

FRONT DESK RECEPTIONIST

Turner aquatic center
12.2023 - 05.2024
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
  • Provided a high level of customer service to all clients
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary

LIFEGUARD

Great wolf lodge
05.2023 - 08.2023
  • Watched over swimmers to respond quickly to distress situations
  • Monitored behaviors for safety violations and took steps to prevent further violations
  • Participated in monthly training courses to stay up-to-date in water rescue techniques
  • Observed sections of assigned water zone of responsibility
  • Used training and medical supplies to examine injured people and administer first aid
  • Identified emergency situations or potential drownings and entered water for lifesaving measures

BARISTA

Scooters
03.2023 - 05.2023
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Prepared and served coffee, espresso drinks, blended coffees and Icas
  • Maintained calm demeanor during high-volume periods and special events
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product

Education

High School Diploma -

Turner High
Kansas City, KS
05-2024

Skills

  • Customer Service
  • Appointment Scheduling
  • Team Collaboration
  • Problem-solving skills
  • Cash Handling
  • Work Prioritization
  • Conflict Management
  • Fluent in Spanish and English
  • Punctual and Reliable
  • Customer and client relations
  • Relationship Building
  • Attention to detail
  • Friendly, positive attitude
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual

Timeline

Swimming Instructor

Turner Aquatic
12.2023 - 05.2024

FRONT DESK RECEPTIONIST

Turner aquatic center
12.2023 - 05.2024

LIFEGUARD

Great wolf lodge
05.2023 - 08.2023

BARISTA

Scooters
03.2023 - 05.2023

Contractor's Assistant

L&Chitwood Construction
01.2022 - Current

Cleaning Assistant

Diamond Cleaning
01.2022 - Current

High School Diploma -

Turner High
Anely Navidad