Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aneneosa (Ana) Isichei

LEWISVILLE,TX

Summary

Dynamic individual with hands-on experience in Customer Service, Human Resource Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Human Resources Coordinator

Anblicks
07.2023 - Current
  • Employee Supervision & Training Needs: Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Professional Development – Service & Conflict Resolution: Attended workshops and trainings in customer service, conflict resolution tactics, and procedures to keep abreast of all new requirements and procedures.
  • Professional Development – Safety & Compliance: Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Mentorship & Coaching: Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Management Collaboration: Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Benefits Administration: Assist employees with benefits-related inquiries. Support benefits enrollment and coordinate with external providers.
  • Performance Evaluation: Evaluated employee performance and conveyed constructive feedback to improve skills.
  • HR Documentation: Prepare HR documents such as offer letters, contracts, and policies. Update and maintain the employee handbook.
  • Compliance Oversight: Ensure HR processes and practices comply with relevant labor laws and regulations. Stay informed about changes in employment legislation.

Human Resources Administrator

STRAND
08.2022 - 07.2023
  • Customer Service Training: Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
  • New Personnel Training: Trained new personnel regarding company operations, policies, and services.
  • Customer Interaction Records: Kept accurate records of customer interactions to be used for training, quality assurance, and future reference.
  • Recruitment Support: Assist in the recruitment process by posting job openings, screening resumes, and coordinating interviews. Communicate with candidates and schedule interviews.
    Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
    Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Onboarding and Offboarding: Facilitate the onboarding process for new employees, including orientation and paperwork. Manage the offboarding process, conducting exit interviews and handling necessary documentation.
  • Policy Implementation: Help implement and communicate HR policies and procedures to ensure a fair and consistent work environment. Provide guidance to employees on policy-related inquiries.
  • Employee Relations: Assist in resolving employee issues and conflicts through effective communication and mediation. Maintain a positive and supportive workplace culture.
  • Training and Development: Coordinate training sessions and professional development opportunities for employees. Monitor and track employee training progress.
  • Compliance: Stay informed about labor laws and regulations to ensure the organization's compliance. Assist in audits and prepare reports as needed.

Remote HR Intern

Drunk Kitchen Ent.
11.2020 - 03.2023
  • Recruitment Support: Assist with posting job openings, reviewing resumes, and scheduling interviews. Help enhance the company's employer brand.
  • Onboarding Assistance: Support new hire onboarding, ensuring paperwork is completed and orientation sessions run smoothly.
  • Employee Records: Maintain accurate employee records, ensuring confidentiality and compliance with data protection policies.
  • Benefits Administration: Assist with managing employee benefits and respond to inquiries regarding health insurance and other perks.
  • Event Coordination: Help plan and execute HR events like training sessions and team-building activities.
  • Training and Development: Coordinate training sessions and track employee participation.
  • Compliance Support: Assist in ensuring adherence to HR policies and procedures, supporting compliance-related projects.

Education

Associate of Applied Science - Human Resources Management and Services

Tarrant County College
05.2024

Certified Human Resource Specialist I (CHRS) - Human Resource Management

Tarrant County College
Fort Worth, TX

Certified Human Resource Specialist II (CHRS) - Human Resource Management

Tarrant County College
Fort Worth, TX

Skills

  • Complaint handling
  • Event Management
  • De-escalation techniques
  • Performance Appraisal
  • Customer relations
  • Data Management & Analytics

Certification

Certified Human Resource Specialist (CHRS) - Tarrant County College

Timeline

Human Resources Coordinator

Anblicks
07.2023 - Current

Human Resources Administrator

STRAND
08.2022 - 07.2023

Remote HR Intern

Drunk Kitchen Ent.
11.2020 - 03.2023

Associate of Applied Science - Human Resources Management and Services

Tarrant County College

Certified Human Resource Specialist I (CHRS) - Human Resource Management

Tarrant County College

Certified Human Resource Specialist II (CHRS) - Human Resource Management

Tarrant County College

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