Anerae Williams
Denver,CO
Summary
Artistic, creative and motivated professional with a desire to assist customers in order for them to have an outstanding experience. Proven ability to keep customers and employers satisfied. Dependable and motivated, with strong conflict resolution skills and organizational ability. Motivated House Management brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of practices and market conditions. Energetic Household Manager adept at managing household budgets, scheduling, and nutrition needs. Industrious and attentive to detail with demonstrated success in multitasking demonstrated over 6 years in household management roles. Detail-oriented Household Manager aiming to bring immediate value to a home opportunity by applying 6 years of successful performance in similar roles. Passionate about utilizing knowledge of health and wellness, combines with superior organization skills, to cultivate efficient household operations. Ambitious, career-focused job seeker, anxious to obtain an entry-level work from home position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Household Manager
Self-Employed
Denver, CO
07.2017 - Current
- Exhibit excellent time management and conflict management skills
- Budget monthly finances
- Use critical thinking and problem solving in times of conflict.
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Participated in and facilitated community events for residents to create friendly bonds between house members.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Ensured that all safety protocols were followed in the home environment.
- Explained goals and expectations required of trainees.
- Kept up-to-date inventory of all furniture, electronics, kitchenware, linens.
- Coordinated family activities such as vacations, visits to relatives, and special events.
- Communicated with maintenance team on damages to repair.
- Monitored expenses and income for 4-member household.
- Managed scheduling for all appointments, including medical, and dental visits.
- Arranged appointments with doctors, dentists, tutors or other service providers as needed.
- Created a system of organization for filing important documents related to household matters.
Hair Braider
Loyals Barbershop
Aurora, CO
02.2022 - 12.2023
- Evaluated clients' hair type and quality to determine feasibility of requested braiding services.
- Assisted other stylists when needed by providing guidance or assistance with complex braid designs.
- Pre-booked future appointments to increase repeat business.
- Performed scalp treatments such as steaming, oiling, shampooing, conditioning.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Provided consultations with clients to determine desired style or look.
- Suggested different braid styles to suit clients' face shape and stature.
- Arrived punctually for appointments and adhered to given schedules.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Advised customers on proper aftercare maintenance of their braids.
- Ensured that all safety protocols were followed during services.
- Developed creative new styles while incorporating traditional techniques.
- Colored, cut and installed extensions according to style photos and client specifications.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
Customer Service Representative
Alorica
Tulsa, OK
04.2018 - 07.2018
- Answered calls in a polite manner
- Helped guide clients to find doctors in their network
- E-mailed clients their network list.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier-Go Back
Burlington Store
Tulsa, OK
02.2018 - 07.2018
- Creatively set up shelfs and displays
- Organized the store so all the items flowed
- Greeted and assisted customers in a friendly manner.
Education
High School Equivalency (in progress) - GED
Center For Work Education And Employment
Denver, CO05-2020
Skills
- Creativity
- Critical Thinker
- Customer Service
- Effective Communicator
- Team Player
- Sales Experience
- Appointment Scheduling
- Cleaning and Organization
- Schedule Coordination
- Health and Wellness Expertise
- Meal Planning
- Activity Planning
- Pet Maintenance and Care
- Budget Management
- Facility Inspections
- Event Oversight
- Activity Supervision
- Calendar Management
- Expense Management
- Behavior Modeling
- Activities Scheduling
- Housekeeping
- Crisis Intervention
- Safety Management
- Emergency Response
- Appointment Coordination
- Financial Management
Interior Design Experience
- Jazz-Funk Nightclub (Splandelicious BBQ), 2019, Designed the floor plan, dining area and color scheme, Planned entertainment space
- Private Apartment, 2018, Designed color palette and completed painting, Selected furniture and artwork
- Private Home, 2017, Managed budget, Selected flooring and all accessories, Designed color palette
Timeline
Hair Braider
Loyals Barbershop
02.2022 - 12.2023
Customer Service Representative
Alorica
04.2018 - 07.2018
Cashier-Go Back
Burlington Store
02.2018 - 07.2018
Household Manager
Self-Employed
07.2017 - Current
High School Equivalency (in progress) - GED
Center For Work Education And Employment