Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Aneriya Moss

Florence

Summary

Dynamic professional with extensive experience in retail operations at C & D Hair Care Beauty Supply, excelling in inventory management and customer service. Proven ability to enhance store profitability through strategic analysis and effective communication. Skilled in clerical tasks and adept at maintaining organized records, ensuring operational efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

C & D Hair Care Beauty Supply
Florence
07.2023 - Current
  • As an assistant store manager, my duties include managing the cash register, inventory, stock products, orders, documentation, and any other necessary chores to keep the store running well.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Social Services - Station Representative

Mitchell-Hollingsworth Nursing and Rehabilitation Center, LLC
09.2023 - 07.2024
  • The responsibilities of a social services station representative was to conduct care plan meetings. Briefs on social services apps, medical records, management admissions, small-group activities, and personal health information.
  • Performed administrative tasks such as filing documents and updating records.
  • Answered phone calls and directed them to appropriate personnel.
  • Escalated unresolved issues to appropriate departments for further investigation.
  • Demonstrated exceptional service skills by going above and beyond to satisfy families on phone and in person.
  • Managed a territory, planning and organizing daily work schedule to call on.
  • Answered questions and resolved concerns for family support.
  • Participated in regular team meetings to discuss performance, strategies, and goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Implemented strategies to take advantage of new opportunities.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.
  • Maintained positive working relationship with fellow staff and management.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Drive Thru Operator

Chicken Salad Chick
Florence
02.2022 - 09.2023
  • I oversaw the drive-through as a drive-through operator, keeping the ideal time to meet management's targets.
  • Operated cash register efficiently and accurately while balancing the drawer at end of shift.
  • Greeted customers, processed orders, and collected payments in a friendly manner.
  • Maintained cleanliness of drive-thru area and store front lobby.
  • Performed additional duties as assigned by management.
  • Adhered to company policies and procedures while performing job duties.
  • Verified accuracy of order before handing it over to customers.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Performed opening, closing duties such as setting up, breaking down registers, counting money in drawers.
  • Processed credit card transactions properly using point-of-sale system.
  • Followed all safety guidelines when preparing food items and cleaning equipment.
  • Kept work area organized throughout the day to ensure smooth operations during peak times.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Demonstrated knowledge of menu items and upselling techniques.
  • Worked closely with kitchen staff in order to ensure accurate delivery of orders on time.
  • Resolved customer complaints promptly and professionally.
  • Communicated effectively with co-workers to ensure efficient order taking process.
  • Assembled accurate food orders into bags, adding condiments, utensils and napkins.
  • Operated headset to process food orders from guests to input into computer system.
  • Processed credit card and cash payment for orders, counting out change and furnishing receipts.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Greeted patrons, speaking clearly to take orders and give details about food items.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.

Office Secretary Assistant

Muscle Shoals City Schools
Muscle Shoals
08.2021 - 05.2023
  • As an assistant to the office secretary, I answered phones, filled out paperwork, counted money, kept records, and performed other duties.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Answered telephones promptly and directed calls to appropriate personnel.
  • Managed incoming mail by sorting it into categories based on urgency or importance; responding to inquiries or forwarding messages appropriately.
  • Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Greeted visitors and directed to appropriate location or person.
  • Sent and distributed mail and parcels.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.

Education

High School Diploma -

Muscle Shoals High School
Muscle Shoals, AL
05.2023

Skills

  • Organizational skills
  • Clerical Experience
  • Communication skills
  • Driving
  • Medical office experience
  • Clerical experience
  • Typing
  • Office Management
  • Bookkeeping
  • Time management
  • Flexible schedule
  • Retail operations
  • Inventory counting
  • Pricing and markdowns
  • Human resource policies
  • Sales techniques
  • Goals and performance

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Social Services - Station Representative

Mitchell-Hollingsworth Nursing and Rehabilitation Center, LLC
09.2023 - 07.2024

Assistant Store Manager

C & D Hair Care Beauty Supply
07.2023 - Current

Drive Thru Operator

Chicken Salad Chick
02.2022 - 09.2023

Office Secretary Assistant

Muscle Shoals City Schools
08.2021 - 05.2023

High School Diploma -

Muscle Shoals High School

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Aneriya Moss