ANES NIZAMUDEEN

Work History

Station Master

RKH Qitarat / Qatar Rail

RKH

11.2019 - Current

Worked with customers to understand needs and provide excellent service.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Participated in team-building activities to enhance working relationships.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Managing day to day safe and smooth running of station operations
Monitoring of CCTV of station as well as that of alarms (SCADA)
Reporting Faults and following up with their manager to close out of faults
Managing opening and closing of stations
Increased customer satisfaction by resolving issues.
Maintaining staff competencies through performance of quality checks
Managing staff attendance, including absenteeism and no-shows and duty rosters
Facilitation of Customer service
Preparation of daily reports and any other tasks assigned by supervisors
Liaise closely with OCC for information on services and provide ground support through station staffs as needed Create, produce and deliver additional Permanent/Temporary signage needs to stations requirement
Handling of customer complaints
Handling of lost and found
Handling of cash and fare media and reconciliation
Taking care of all station folders, stationaries and station supplies
Conducting quality checks, training sessions and briefings for team members
Trained for special handling of WCHRs and PRM passengers
Responsible for all CE activities in station
Trained in SCADA, ECS, BTS and PSD systems
Trained in Basic First aid and Firefighting systems
Handling emergency situations like bomb threat and accidents.

Senior Customer Service Executive

Interglobe Aviation Ltd.

Trivandrum

06.2017 - 10.2019

Employed comprehensive benchmarks to establish and monitor customer service standards.
Directed team supervisors and managers to enhance across-the-board customer support and better meet company service demands.
Trained staff on operating procedures and company services.
Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Built strong relationships with field operations team to support business development opportunities and improve service.
Answered multi-line phones and used active listening skills to assess client's issues and challenges.
Cross-trained and provided backup support for organizational leadership.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Communicated professionally with colleagues, freelancers and clients.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Delivered excellent customer service, resulting in consistent increase in customer satisfaction rating.

Customer Service Executive

Interglobe Aviation Ltd

Trivandrum

01.2015 - 05.2017

Employed comprehensive benchmarks to establish and monitor customer service standards
Provided primary customer support to internal and external customers
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat
Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies
Updated account information to maintain customer records.
Evaluated interactions between associates and customers to assess personnel performance
Offered advice and assistance to customers, paying attention to special needs or wants.
Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Summary

Overview

Work History

Station Master

Senior Customer Service Executive

Customer Service Executive

Education

Diploma - IATA/UFTAA

Bachelor of Science - Hospitality And Hotel Management

Plus Two -

S.S.L.C -

Skills

Accomplishments

Additional Information

Timeline

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