Summary
Overview
Work History
Education
Skills
References
Timeline
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Anesa DelMonte

Starke,Fl.

Summary

Dedicated and dependable professional with extensive management and exceptional customer service experience, seeking a new career opportunity with a forward-thinking company that values hard work, expertise, and accountability. Eager to contribute to a team environment with a focus on growth and excellence. Passionate to embark on a new journey in a dynamic, fast-paced environment that is constantly evolving.

Overview

20
20
years of professional experience

Work History

STORE MANAGER

CIRCLE K
01.2021 - Current
  • Leads and manages overall business operations, including staff recruitment and training program oversight
  • Oversees inventory and financial control systems, potentially establishing inventory schedules
  • Directs local marketing efforts and engages with prospective customers to drive sales
  • Maintains accurate business records and ensures compliance with city and state inspections
  • Delivers exceptional customer service and manages accounts receivable
  • Implements planograms and coordinates with vendors to maintain optimal inventory levels

STORE MANAGER

DOLLAR GENERAL
01.2020 - 01.2021
  • Focus on attracting, hiring, and training employees to ensure a skilled workforce
  • This includes creating job descriptions, conducting interviews, and providing ongoing development opportunities
  • Maintain oversight of all budget levels by tracking expenses and revenues
  • Ensure that operational costs stay within budgetary limits while striving for profitability
  • Implement strategies to manage pricing effectively and ensure that stock levels are optimized
  • This may involve regular audits and adjusting pricing strategies based on market trends
  • Keep detailed records of sales, expenses, inventory levels, and other key metrics to analyze performance and make informed decisions
  • Assist in the management of merchandise ensuring that presentation standards are met
  • Balance and deposit all company funds, ensuring accuracy in financial transactions and adherence to company policies.

STORE MANAGER

CIRCLE K
01.2013 - 01.2020
  • Oversee all aspects of restaurant operations, ensuring that the establishment runs smoothly and efficiently
  • Lead and guide staff to maintain high standards in food safety, product preparation, and cleanliness
  • This includes conducting regular training and assessments
  • Ensure that the restaurant adheres to safety and security protocols to protect both staff and customers, including emergency procedures and equipment maintenance
  • Recruit new staff and develop a comprehensive training program to ensure employees are well-equipped to perform their roles and deliver exceptional service
  • Manage inventory levels and money control systems, potentially establishing schedules for inventory checks to minimize waste and manage costs
  • Develop and implement marketing strategies to attract new customers
  • Keep accurate business records, including sales, expenses, and staff performance metrics, to track progress and inform decision-making
  • Foster a culture of outstanding customer service, ensuring that guests have a positive dining experience and addressing any issues that arise promptly.

CUSTOMER SERVICE MANAGER

KCW, LLC
01.2005 - 01.2013
  • Maintain accurate financial records, including tracking expenses, revenue, and other financial transactions to ensure the organization’s financial health
  • Process customer orders efficiently and accurately, ensuring that all details are captured correctly in the system
  • Engage with customers to promote products and services, answering queries and providing information to facilitate sales
  • Address customer inquiries and concerns promptly, ensuring a high level of satisfaction and fostering positive relationships
  • Prepare and provide quotes for products or services, ensuring that pricing is competitive and aligned with company policies
  • Act as a communication bridge between management, customers, and vendors, ensuring that all parties are informed and any issues are resolved
  • Follow up on outstanding invoices and payments, maintaining positive relationships while ensuring timely collections
  • Prepare and send invoices to customers, ensuring accuracy and adherence to company policies
  • Utilize MS Office and all necessary office equipment effectively to perform tasks efficiently
  • Project a professional demeanor in all interactions, whether in person, over the phone, or through written communication
  • Handle incoming calls according to a scripted format, ensuring that all necessary information is captured and that the conversation stays on track.

Education

HIGH SCHOOL DIPLOMA -

Skills

  • Proven ability to lead teams
  • Conduct effective interviews
  • Running day-to-day operations
  • Knowledge of MS Office suite
  • Proficient with all office equipment
  • Maintaining a professional demeanor
  • Outstanding customer service capabilities
  • Expertise in accounting
  • Collections
  • Sales
  • Purchasing
  • Skilled in marketing strategies
  • Staff training
  • Promoting workplace safety
  • Proficient in maintaining organized and accurate business records
  • Skilled in tracking metrics
  • Key performance indicators
  • Experienced in operating multiple phone systems
  • Delivering scripted calls
  • Navigating various systems simultaneously
  • Supervising multiple phone channels
  • Implemented scripted calling procedures
  • Superior customer service
  • Kpi
  • Metrics
  • Accountability
  • Emotional intelligence
  • Adaptability
  • Ensuring staff adheres to compliances
  • Human resources
  • Flexible Schedule
  • Customer Service Management
  • Multitasking and Organization
  • Team motivation
  • Staff Management
  • Strategic thinker
  • Problem-Solving
  • Team Leadership
  • Work Planning and Prioritization
  • Leadership Development
  • Customer Relations
  • Reliable
  • Staff Supervision

References

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

Timeline

STORE MANAGER

CIRCLE K
01.2021 - Current

STORE MANAGER

DOLLAR GENERAL
01.2020 - 01.2021

STORE MANAGER

CIRCLE K
01.2013 - 01.2020

CUSTOMER SERVICE MANAGER

KCW, LLC
01.2005 - 01.2013

HIGH SCHOOL DIPLOMA -

Anesa DelMonte