Anesa DelMonte
Starke,Fl.
Summary
Dedicated and dependable professional with extensive management and exceptional customer service experience, seeking a new career opportunity with a forward-thinking company that values hard work, expertise, and accountability. Eager to contribute to a team environment with a focus on growth and excellence. Passionate to embark on a new journey in a dynamic, fast-paced environment that is constantly evolving.
Overview
20
20
years of professional experience
Work History
STORE MANAGER
CIRCLE K
01.2021 - Current
- Leads and manages overall business operations, including staff recruitment and training program oversight
- Oversees inventory and financial control systems, potentially establishing inventory schedules
- Directs local marketing efforts and engages with prospective customers to drive sales
- Maintains accurate business records and ensures compliance with city and state inspections
- Delivers exceptional customer service and manages accounts receivable
- Implements planograms and coordinates with vendors to maintain optimal inventory levels
STORE MANAGER
DOLLAR GENERAL
01.2020 - 01.2021
- Focus on attracting, hiring, and training employees to ensure a skilled workforce
- This includes creating job descriptions, conducting interviews, and providing ongoing development opportunities
- Maintain oversight of all budget levels by tracking expenses and revenues
- Ensure that operational costs stay within budgetary limits while striving for profitability
- Implement strategies to manage pricing effectively and ensure that stock levels are optimized
- This may involve regular audits and adjusting pricing strategies based on market trends
- Keep detailed records of sales, expenses, inventory levels, and other key metrics to analyze performance and make informed decisions
- Assist in the management of merchandise ensuring that presentation standards are met
- Balance and deposit all company funds, ensuring accuracy in financial transactions and adherence to company policies.
STORE MANAGER
CIRCLE K
01.2013 - 01.2020
- Oversee all aspects of restaurant operations, ensuring that the establishment runs smoothly and efficiently
- Lead and guide staff to maintain high standards in food safety, product preparation, and cleanliness
- This includes conducting regular training and assessments
- Ensure that the restaurant adheres to safety and security protocols to protect both staff and customers, including emergency procedures and equipment maintenance
- Recruit new staff and develop a comprehensive training program to ensure employees are well-equipped to perform their roles and deliver exceptional service
- Manage inventory levels and money control systems, potentially establishing schedules for inventory checks to minimize waste and manage costs
- Develop and implement marketing strategies to attract new customers
- Keep accurate business records, including sales, expenses, and staff performance metrics, to track progress and inform decision-making
- Foster a culture of outstanding customer service, ensuring that guests have a positive dining experience and addressing any issues that arise promptly.
CUSTOMER SERVICE MANAGER
KCW, LLC
01.2005 - 01.2013
- Maintain accurate financial records, including tracking expenses, revenue, and other financial transactions to ensure the organization’s financial health
- Process customer orders efficiently and accurately, ensuring that all details are captured correctly in the system
- Engage with customers to promote products and services, answering queries and providing information to facilitate sales
- Address customer inquiries and concerns promptly, ensuring a high level of satisfaction and fostering positive relationships
- Prepare and provide quotes for products or services, ensuring that pricing is competitive and aligned with company policies
- Act as a communication bridge between management, customers, and vendors, ensuring that all parties are informed and any issues are resolved
- Follow up on outstanding invoices and payments, maintaining positive relationships while ensuring timely collections
- Prepare and send invoices to customers, ensuring accuracy and adherence to company policies
- Utilize MS Office and all necessary office equipment effectively to perform tasks efficiently
- Project a professional demeanor in all interactions, whether in person, over the phone, or through written communication
- Handle incoming calls according to a scripted format, ensuring that all necessary information is captured and that the conversation stays on track.
Education
HIGH SCHOOL DIPLOMA -
Skills
- Proven ability to lead teams
- Conduct effective interviews
- Running day-to-day operations
- Knowledge of MS Office suite
- Proficient with all office equipment
- Maintaining a professional demeanor
- Outstanding customer service capabilities
- Expertise in accounting
- Collections
- Sales
- Purchasing
- Skilled in marketing strategies
- Staff training
- Promoting workplace safety
- Proficient in maintaining organized and accurate business records
- Skilled in tracking metrics
- Key performance indicators
- Experienced in operating multiple phone systems
- Delivering scripted calls
- Navigating various systems simultaneously
- Supervising multiple phone channels
- Implemented scripted calling procedures
- Superior customer service
- Kpi
- Metrics
- Accountability
- Emotional intelligence
- Adaptability
- Ensuring staff adheres to compliances
- Human resources
- Flexible Schedule
- Customer Service Management
- Multitasking and Organization
- Team motivation
- Staff Management
- Strategic thinker
- Problem-Solving
- Team Leadership
- Work Planning and Prioritization
- Leadership Development
- Customer Relations
- Reliable
- Staff Supervision
References
EXCELLENT REFERENCES AVAILABLE UPON REQUEST
Timeline
STORE MANAGER
CIRCLE K
01.2021 - Current
STORE MANAGER
DOLLAR GENERAL
01.2020 - 01.2021
STORE MANAGER
CIRCLE K
01.2013 - 01.2020
CUSTOMER SERVICE MANAGER
KCW, LLC
01.2005 - 01.2013