Anesa Mehmedovic
Summary
Highly motivated and committed job seeker with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
Work History
ED Registration Clerk
MVHS
07.2024 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Entered patient information into payment system accurately for billing purposes.
- Updated patient contact information to support accurate electronic medical records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Identified areas for improvement within the registration process through regular self-assessment and feedback from colleagues.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
Waitress
Symeon's Greek Restaurant
10.2023 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Contact Representative
DFAS
07.2021 - 10.2023
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Provided exceptional service by proactively addressing customers'' needs and concerns.
- Improved customer satisfaction by resolving issues efficiently and professionally.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Guided customers through troubleshooting processes with patience and understanding, ultimately resolving technical issues quickly and efficiently.
Customer Service Representative
Preferred Mutual Insurance
06.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Claims Adjuster
Utica National Insurance Group
12.2018 - 06.2019
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Reviewer
Metlife
05.2016 - 11.2018
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Mentored junior reviewers, sharing best practices and guiding their professional growth within the organization.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
Education
High School Diploma -
Thomas R Proctor High School
Utica, NY06.2009
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Complex Problem-Solving
- Friendly, Positive Attitude
- Flexible and Adaptable
Timeline
ED Registration Clerk
MVHS
07.2024 - Current
Waitress
Symeon's Greek Restaurant
10.2023 - 07.2024
Contact Representative
DFAS
07.2021 - 10.2023
Customer Service Representative
Preferred Mutual Insurance
06.2019 - 01.2021
Claims Adjuster
Utica National Insurance Group
12.2018 - 06.2019
Reviewer
Metlife
05.2016 - 11.2018
High School Diploma -
Thomas R Proctor High School