Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Anesa Zukaj

West Des Moines,IA

Summary

Dynamic and results-oriented professional with extensive experience at Hyvee, excelling in customer service and problem-solving. Recognized for consistently exceeding performance targets and enhancing team efficiency. Skilled in money handling and maintaining a safe environment, while training new employees to uphold high service standards. Adaptable and dedicated to fostering customer satisfaction. Friendly Checker offering more than 3 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.

I am also experienced with administering patient care and supporting medical staff in diverse healthcare environments. Utilizes effective communication to ensure seamless team collaboration and patient satisfaction. Knowledge of clinical procedures and patient management, consistently contributing to improved healthcare outcomes. I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I bring positive attitude and commitment to continuous learning and growth. Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Checker

Hyvee
01.2022 - 04.2025
  • Aided in training new employees, sharing best practices for efficient job performance.
  • Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
  • Assisted with unloading customer carts onto conveyor belt.
  • Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
  • Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
  • Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
  • Informed supervisor of front-end product gaps, scanning problems and price mismatching.
  • Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
  • Handled customer complaints with professionalism, restoring satisfaction.
  • Trained new employees on store policies and procedures, ensuring consistent service standards.
  • Assisted customers with bagging their purchases, providing swift and attentive service.

Education

High School Diploma -

Waukee Highschool
555 SE University Ave, Waukee Iowa, 50266
05-2024

Skills

  • Customer service
  • Money handling
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Task prioritization
  • Self-reflection
  • Critical thinking
  • Certified in CPR/AED
  • Documentation
  • Fast learner
  • Positive attitude
  • Active learning
  • Active listening
  • Flexible schedule
  • Team support

Accomplishments

  • Established long-term relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
  • Volunteered to handle the cash register when the store was short-staffed with zero till errors during the entire time.
  • Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
  • Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
  • Patient Transfer - Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
  • Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.

Certification

  • CNA - Certified Nursing Assistant
  • HIPPA Certified
  • OSHA certified
  • CPR certified


Languages

English
Full Professional
Bosnian
Native or Bilingual

Timeline

Checker

Hyvee
01.2022 - 04.2025

High School Diploma -

Waukee Highschool
Anesa Zukaj