Anesha Ball
Fowlerville
Summary
Detail-oriented and knowledgeable healthcare professional with expertise in managing patient-facing and administrative duties. Exceptional multitasking and organizational skills. Possessing a wealth of medical knowledge and a meticulous approach to patient care. Seeking an opportunity in the medical field to collaborate with a mentor in nurturing a dedicated, goal-oriented, trustworthy, and industrious team member.
Overview
15
15
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Livingston County 911 Dispatch
11.2024 - Current
- Monitored Police, Fire and EMS radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Monitored and logged urgent service calls using dispatch software.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Caregiver, Special Needs
Walsh Caregivers
05.2020 - 11.2024
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Performed several administrative duties, including room transfers, incident reports and maintenance requests.
- Maintained clean, safe and well-organized patient environment.
- Assisted residents in preparing for activity and social programs.
- Changed bed linens, dumped trash and efficiently handled said tasks to promote resident comfort.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Administered medication as directed by physician.
Call Center Representative
Superior Home Service- Michigan Appliance Repair
10.2018 - 05.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Answered customer questions regarding merchandise and pricing.
Caregiver
Hearts And Hands Home Health Care
12.2016 - 09.2018
- Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Provided mobility assistance such as walking and regular exercising.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Caregiver, Special Needs
Walsh Caregivers
12.2011 - 04.2016
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained frequent supervision of residents unable to call for assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Medical Assistant Student Intern
John Rasor Family Practice
11.2009 - 05.2010
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, including medication information, symptoms and allergies.
- Maintained detailed records of test results by entering data and patient information into computer.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Vitals
- Injections and blood draws, along with strep and urine tests.
Education
High School Diploma -
Hartland High School
Hartland, MI5 2008
Medical Assistant Certificate - Medical Assistant
Ross Medical Education Center
Brighton, MI4 2010
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
Certification
- First Aid/CPR Certified
Timeline
911 Dispatcher
Livingston County 911 Dispatch
11.2024 - Current
Caregiver, Special Needs
Walsh Caregivers
05.2020 - 11.2024
Call Center Representative
Superior Home Service- Michigan Appliance Repair
10.2018 - 05.2020
Caregiver
Hearts And Hands Home Health Care
12.2016 - 09.2018
Caregiver, Special Needs
Walsh Caregivers
12.2011 - 04.2016
Medical Assistant Student Intern
John Rasor Family Practice
11.2009 - 05.2010
High School Diploma -
Hartland High School
Medical Assistant Certificate - Medical Assistant
Ross Medical Education Center
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