Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anesha Ball

Fowlerville

Summary

Detail-oriented and knowledgeable healthcare professional with expertise in managing patient-facing and administrative duties. Exceptional multitasking and organizational skills. Possessing a wealth of medical knowledge and a meticulous approach to patient care. Seeking an opportunity in the medical field to collaborate with a mentor in nurturing a dedicated, goal-oriented, trustworthy, and industrious team member.

Overview

15
15
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Livingston County 911 Dispatch
11.2024 - Current
  • Monitored Police, Fire and EMS radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Monitored and logged urgent service calls using dispatch software.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.

Caregiver, Special Needs

Walsh Caregivers
05.2020 - 11.2024
  • Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Performed several administrative duties, including room transfers, incident reports and maintenance requests.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted residents in preparing for activity and social programs.
  • Changed bed linens, dumped trash and efficiently handled said tasks to promote resident comfort.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Administered medication as directed by physician.

Call Center Representative

Superior Home Service- Michigan Appliance Repair
10.2018 - 05.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Answered customer questions regarding merchandise and pricing.

Caregiver

Hearts And Hands Home Health Care
12.2016 - 09.2018
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Provided mobility assistance such as walking and regular exercising.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Caregiver, Special Needs

Walsh Caregivers
12.2011 - 04.2016
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Medical Assistant Student Intern

John Rasor Family Practice
11.2009 - 05.2010
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Vitals
  • Injections and blood draws, along with strep and urine tests.

Education

High School Diploma -

Hartland High School
Hartland, MI
5 2008

Medical Assistant Certificate - Medical Assistant

Ross Medical Education Center
Brighton, MI
4 2010

Skills

  • Works Well Under Pressure
  • Active listening
  • Critical thinking
  • Computer skills
  • Teamwork and collaboration
  • Decision-making
  • Typing speed

Certification

  • First Aid/CPR Certified

Timeline

911 Dispatcher

Livingston County 911 Dispatch
11.2024 - Current

Caregiver, Special Needs

Walsh Caregivers
05.2020 - 11.2024

Call Center Representative

Superior Home Service- Michigan Appliance Repair
10.2018 - 05.2020

Caregiver

Hearts And Hands Home Health Care
12.2016 - 09.2018

Caregiver, Special Needs

Walsh Caregivers
12.2011 - 04.2016

Medical Assistant Student Intern

John Rasor Family Practice
11.2009 - 05.2010

High School Diploma -

Hartland High School

Medical Assistant Certificate - Medical Assistant

Ross Medical Education Center
Anesha Ball