Anesha Harris
Northglenn,CO
Summary
Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 10 years.
Overview
22
22
years of professional experience
Work History
Customer Service
Vistar
03.2022 - Current
- Input orders and invoicing information accurately received via phone and email in a timely manner
- Assist customers with orders and concerns
- Submit customer credit requests
- Provide informative and professional assistance with customers and vendors
- Work closely with Transportation, Shipping, Inventory teams, and Sales agents.
Customer Service
Allegro Coffee
09.2018 - 07.2021
- Accurate online entry of customer orders via, EDI, phone, and email for both Whole Foods Market and Wholesale Divisions
- Prompt completion of shipping orders by daily deadline; providing accurate communication to the Shipping Department for order fulfillment
- Educate and provide the latest information to customers on all Allegro products
- Accurate and efficient handling of customers' questions, returns, and credit adjustments in a timely manner
- Provide information to potential new customers - work closely with sales for appropriate actions
- Act as the customers advocate by providing exceptional service with every encounter.
Leasing Professional
Greystar Property Management
05.2016 - 10.2017
- Completed leasing packages for all rentals; quickly processed denial letters to inform prospective applicants of application rejection
- Assisted in development of marketing plans, Internet and print advertisements, and marketing copy
- Performed administrative duties such as data entry, rent collection, communicating with tenants via written and verbal correspondence, maintaining property and facilities, and administering lease closings
- Used housing database systems to calculate annual rent totals and recommended rental pricing strategies to maximize profitability and revenue generation
- Addressed, investigated, and resolved tenant complaints and documented action taken; delivered emergency 24-hour on-call services to tenants.
QA Analyst
Zenith Education Group
07.2013 - 12.2015
- Promoted from peer to mentor resource for on-the-floor questions and coaching
- Monitor and score calls for several for-profit and nonprofit schools
- Participated in QA Model updates and roll out
- Methods of coaching include; remote scoring as well as leadership calibrations
- Provide detailed feedback and analysis on trending and areas of strength/opportunity
- Assist in training classes for new hires
- Pioneered recognition program with introducing kudos to the floor focused on feedback and process improvements
- Took an active role in special assignments in assisting in business needs.
Financial Representative
T-Mobile
11.2001 - 06.2012
- Responsible for assisting customers to bring their past due accounts current as an inbound call taker
- Collected payments on past due accounts
- Created payment arrangements to work with customers to avoid interruption of service
- Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention
- Strove for one-call resolution of customer issues
- Supervised and trained new employees
- Quality Assurance - provided immediate feedback/mentoring to new hires after conducting side by sides to ensure compliance of measured customer service standards
- Assisted clients with escalations
- Maintained a high-level of measurable customer satisfaction.
Education
High school or equivalent -
Adams City High School
Commerce City, CO06.1995
Skills
- MS Office (10 years)
- Call Center (10 years)
- Customer Care (10 years)
- Order Fulfillment
- Property Leasing (2 years)
- Yardi (2 years)
- Data entry
- Computer literacy
- Administrative experience
- EDI
- Accounts payable
- Order Entry
- Quality Assurance
Assessments
- Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
- Customer service, Proficient, 07/01/21, Identifying and resolving common customer issues
- Call center customer service, Proficient, 02/01/22, Demonstrating customer service skills in a call center setting
- Administrative assistant/receptionist, Proficient, 02/01/22, Using basic scheduling and organizational skills in an office setting
Timeline
Customer Service
Vistar
03.2022 - Current
Customer Service
Allegro Coffee
09.2018 - 07.2021
Leasing Professional
Greystar Property Management
05.2016 - 10.2017
QA Analyst
Zenith Education Group
07.2013 - 12.2015
Financial Representative
T-Mobile
11.2001 - 06.2012
High school or equivalent -
Adams City High School