Aneshia West
Executive Office Manager
Las Vegas,Nevada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and professional challenges. Hardworking and passionate team player eager to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
EXECUTIVE OFFICE MANAGER
J&D FLEET SERVICE
- 01.2023
- Ensure that executive office operations are efficient and effective while providing administrative support to the executive staff
- Execute various administrative tasks, including travel arrangements (Domestic & Travel), scheduling submission of expense reports, & other correspondence for Corporate Development Team & senior leadership
- Deliver routine updates to regional & executive leadership via executive reports & presentations
- Serve as the functional operations expert, responsible for providing oversight for all daily operations
- Develop & implement training, standard operating procedures & best practices
- Ensure follow-through of all discussed items in meetings, with updates being incorporated into reports
- Perform payroll & complete account receivable requirements and operational logistics including deposits, wire transfers & monthly reconciliations.
SR HOSPITALITY SPECIALIST
TEXAS ROUDHOUSE
01.2021 - 01.2023
- Interfaces with senior & regional leadership to define quarterly goals & business objectives related to processes, policies & operating
- Maximize productivity rates by proactively providing feedback on operational concerns & product issues
- Refines operating procedures to align with the defined goals & objectives
- Provide coaching, mentoring, & cross-functional conflict-resolution support to staff
- Develops quality monitoring programs to measure the impact of implementations & the correlations between team performance using pre & post-implementation analysis
- Performs performance reviews with senior leadership & regular reports to measure progress.
IN ROOM DINING COORDINATOR
VDARA
01.2018 - 01.2020
- Coordinated the logistical aspects of in-room dining amenities for a 1500 suite property using current historical data to predict demand & conduct demand planning
- Delegated order-related tasks to the appropriate workgroups using CRM software
- Assigned contributors to delivery zones based on forecasting data, then monitored demand to ensure efficiency
- Identified operational deficits impacting performance-related compliance, then finetuned operating procedures & best practices to better align with business objects, service level goals & the customer experience
- Tracked team performance using performance data & CSAT scores, then leveraged findings to refine training.
EVENT STAFFING SPECIALIST
DAKOTA EVENTS
01.2017 - 01.2018
- Responsible for auditing & analyzing data relevant to business demand to forecast and predict staffing based on the event type, anticipated attendance & contractual service agreements
- Attended recruiting events and served as the brand representative to source qualifying talent
- Responsible for performance management, including corrective action, the assignment of training, coaching, and terminations
- Determined eligibility for assignment of new events
- Enforced compliance with contractual obligations & quality standards related to training & sourcing of talent for events while operating with a high degree of confidentiality & professionalism.
ASSISTANT MANAGER
TROPICAL SMOOTHIE CAFÉ
01.2013 - 01.2017
- Managed a team by delegating tasks & assignments while overseeing the timely execution & subsequent performance using KPI & Success Metrics
- Identified contributors not meeting performance standards & provided training to support development
- Partnered with regional leadership to define annual & quarterly performance goals for site-specific operations
- Used findings to innovate solutions that streamlined workflows & improved the customer experience, quality of deliverables, production & overall revenue generation for the site
- Created & maintained communication pipelines that delivered critical updates across cross-functional workgroups, including site level, vendors, regional & executive leadership.
Education
BS Hospitality Management -
University of Nevada Las Vegas
Skills
Emotional Intelligence
References
- Elizabeth Guidry, Colleague, (337)371-8015
- Alyia Freeman, Manager, (510)418-4040
- Kayla Heard, Classmate, (805)750-5057
Timeline
SR HOSPITALITY SPECIALIST
TEXAS ROUDHOUSE
01.2021 - 01.2023
IN ROOM DINING COORDINATOR
VDARA
01.2018 - 01.2020
EVENT STAFFING SPECIALIST
DAKOTA EVENTS
01.2017 - 01.2018
ASSISTANT MANAGER
TROPICAL SMOOTHIE CAFÉ
01.2013 - 01.2017
EXECUTIVE OFFICE MANAGER
J&D FLEET SERVICE
- 01.2023
BS Hospitality Management -
University of Nevada Las Vegas