Anesia Thomas
client success team
Dallas,TX
Summary
Dynamic Client Support Specialist with a proven track record at CSC ServiceWorks, excelling in problem resolution and client rapport building. Recognized for enhancing customer satisfaction through tailored solutions and effective communication. Demonstrated reliability and attention to detail, consistently achieving high performance metrics and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Client Support Specialist
CSC ServiceWorks
07.2017 - Current
- Provided customer support through email and chat, resolving inquiries efficiently.
- Documented client interactions accurately in CRM software for tracking purposes.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Adapted quickly to new tools and technologies for improved service efficiency.
- Maintained positive relationships with clients by addressing concerns promptly and professionally.
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Conducted case management activities and services with multidisciplinary team.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
- Provided comprehensive training to new team members, ensuring high level of service quality and knowledge across team.
- Increased support team morale and motivation, organizing regular training sessions and team-building activities.
- Cultivated supportive team environment, recognizing and celebrating team achievements and individual contributions to client success.
- Strengthened client trust and confidence by providing personalized support solutions tailored to individual needs and challenges.
- Fostered culture of continuous improvement, encouraging team members to propose innovative solutions to common client challenges.
- Developed and maintained strong client relationships, leading to increased loyalty and repeat business.
- Improved client satisfaction scores by addressing and resolving customer inquiries promptly and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
No Degree - Psychiatric Nursing
PCI HEALTH TRAINING
DALLAS, TX05-2001
Skills
- Interpersonal and written communication
- Empathy and patience
- Support inquiry assistance
- Strong work ethic
- Client rapport building
- Client service excellence
- Problem resolution aptitude
- Customer-facing communication
- Customer account management
- Complaint resolution
- Calm and professional under pressure
- Work prioritization
- Process improvement
- Teamwork
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Time management
- Attention to detail
Timeline
Client Support Specialist
CSC ServiceWorks
07.2017 - Current
No Degree - Psychiatric Nursing
PCI HEALTH TRAINING
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