Aneska Antunes
Norco,CA
Summary
Proven achiever with extensive experience at Stater Brothers Markets, adept in customer satisfaction and quality management. Excelled in multitasking and prioritization, enhancing office efficiency and reducing response times. Skilled in telephone etiquette and relationship building, significantly improved inter-departmental communication and customer service standards. Resourceful and experienced worker offering expertise in customer service, detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Influential clerk with record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in organization. Recognized for dynamic work ethic and team player attitude.
Overview
2
2
years of professional experience
Work History
Clerk
Stater Brothers Markets
03.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment or duty given.
- Interacted with customers by phone, email, or in-person to provide information or assistance for others.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Monitored and tracked budgets and expenses.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Education
Bachelor of Science - Accounting And Finance
Norco College
Norco, CA06.2027
Skills
- Telephone Etiquette
- Customer Satisfaction
- Prioritization
- Relationship Building
- Quality Control
- Quality Management
- Schedule and calendar management
- Point of sale operation
Timeline
Clerk
Stater Brothers Markets
03.2022 - Current
Bachelor of Science - Accounting And Finance
Norco College