Anessa Arnold
Pocatello,Idaho
Summary
Analytical IT Manager skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in the DNA Core platform with passion for utilizing excellent communication to foster company rapport.
Overview
9
9
years of professional experience
Work History
IT Manager, DNA Applications
Idaho Central Credit Union
Chubbuck, ID
05.2023 - Current
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Monitored system performance and identified areas for improvement.
- Provided technical support to end users on a variety of issues.
- Conducted research to identify new technologies that could improve operations.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Trained staff members on various aspects of computer usage and software applications.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
- Implemented strategies for improving customer service levels through enhanced use of technology.
- Resolved conflicts between different stakeholders regarding IT projects.
- Assessed current infrastructure capabilities against future requirements.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Ensured all components are compatible with existing systems prior to implementation.
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Developed and implemented system lifecycle methodologies to produce systems of high quality.
- Recruited, trained and supervised IT department staff.
- Maintained knowledge of advances in information technology systems and applications.
- Met with stakeholders to collaborate and resolve problems.
- Analyzed workflows and established priorities for daily operations.
- Assessed data processing proposals and requirements to determine project feasibility.
DNA Applications System Analyst
Idaho Central Credit Union
Chubbuck, ID
03.2015 - 05.2022
- Developed system requirements documents and analyzed user needs to ensure the delivery of quality software solutions.
- Provided technical support for users, troubleshooting any issues that arose in their use of software applications.
- Created and implemented test plans, scripts, and procedures for new system installations and upgrades.
- Identified opportunities for process improvement by analyzing existing systems, processes, and customer feedback.
- Assisted in the development of training materials for end-users on how to use new or modified systems effectively.
- Collaborated with developers, designers, business analysts, project managers, IT staff members to ensure successful implementation of projects.
- Analyzed system performance metrics such as response time and throughput capacity to optimize system operations.
- Resolved complex technical problems by working directly with vendors or other external resources when necessary.
- Documented all changes made to the production environment according to established change control procedures.
- Tested newly installed programs and applications to validate operability.
- Trained staff and users to work with computer systems and programs.
- Troubleshot program and system malfunctions to restore normal functioning.
Education
Bachelor of Arts - Political Science
Boise State University
Boise, ID12-1996
Skills
- Policy Implementation
- Policy And Procedure Improvements
- Policy Enforcement
- Practice Coordination
- Interdepartmental Collaboration
- Problem-Solving Skills
- Process Improvement
- Systems Installation, Configuration, And Upgrading
- Vendor Coordination
- Systems Implementation
- Organization Skills
- Staff Training And Mentoring
References
References available upon request.
Timeline
IT Manager, DNA Applications
Idaho Central Credit Union
05.2023 - Current
DNA Applications System Analyst
Idaho Central Credit Union
03.2015 - 05.2022
Bachelor of Arts - Political Science
Boise State University
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