Anessa Cruz
Homestead
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager/Executive Assistant
Palmetto Bay Academy
08.2018 - Current
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open communication channels to promptly address concerns or issues.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Screened calls and emails and responded accordingly to support executive correspondence.
Administrative Assistant
Palmetto Bay Academy
08.2018 - 07.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Scheduling Coordinator / Office Administrator
Eastern Exterminating
01.2016 - 08.2018
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Patient Financial Representative II
Child Development Center
01.2014 - 07.2016
- Follow Company Overview: Baptist Health South Florida (South Miami Hospital)
- Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining empathy and understanding.
- Helped customers understand and fill out applicable forms.
- Supported hospital''s mission to provide quality healthcare by accurately calculating patients'' financial responsibilities using established guidelines.
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
- Verified payment history to evaluate conformity with insurance contracts.
- Contributed to a positive work environment by collaborating effectively with fellow team members, sharing knowledge and best practices.
- Established financial arrangements for self-pay patients.
- Demonstrated strong problem-solving skills by resolving complex billing issues for both insured and self-pay patients.
- Facilitated a smooth registration process for patients, ensuring accurate data collection and quick access to care.
- Explained payment requirements, accepted payment methods and billing procedures.
Education
Bachelor of Science - Psychology
Nova Southeastern University
Davie, FL09-2024
Associates in Art - Public Administration
Miami Dade College
Miami, FL05.2021
Skills
- Ability to take ownership
- Ability to maintain good working relationships
- Research skills
- Communication skills
- Active listening skills
- Can do attitude
- Adaptability
- Service-oriented
- Event organization
- Problem-solving
- Executive support
- Critical thinking
- Strong work ethic
- Time management
- Office management
- Collaborative skills
- Schedule & calendar planning
- Emotional intelligence
- Meticulous attention to detail
- Cultural intelligence
- Diversity
- HIPAA compliance
- Skilled in Google Workspace
- Customer engagement
- Verbal and written communication
- Microsoft outlook
- Time management skills
- Strong analytical skills
- Microsoft Office Suite
Associations
- National Honor Society of Leadership and Success
Medical Skills
- BLS CPR Certified
- Appointment Scheduling
- HIPAA
- Insurance & Claim Processing
- Medical Billing & Collections
- Patient Registration
Languages
Spanish
Native or Bilingual
Timeline
Office Manager/Executive Assistant
Palmetto Bay Academy
08.2018 - Current
Administrative Assistant
Palmetto Bay Academy
08.2018 - 07.2019
Scheduling Coordinator / Office Administrator
Eastern Exterminating
01.2016 - 08.2018
Patient Financial Representative II
Child Development Center
01.2014 - 07.2016
Associates in Art - Public Administration
Miami Dade College
Bachelor of Science - Psychology
Nova Southeastern University
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