Anessa Douglas
Augusta,GA
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server
Red Bowl Asian Bistro
Aiken , SC
2023.11 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Barista
Union Park Coffee
Aiken , SC
2023.01 - 2024.06
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Sales Associate
Spirit Halloween LLC
North Augusta , SC
2023.06 - 2023.11
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
Hostess/Table Busser
1885 Grill
Chattanooga , TN
2021.08 - 2022.08
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Education
High School Diploma -
Chattanooga Christian School
Chattanooga, TN2022-05
Skills
- Table Bussing
- Strong Work Ethic
- Menu Knowledge
- Item Promotion
- Performance Improvement
- Cash Handling
- Guest Seating
- Positive and Professional
- Exceptional Customer Service
- Supply Restocking
- Price Memorization
- Strong Interpersonal Skills
- Detail Oriented
- Phone Etiquette
Affiliations
- Currently enrolled at kenneth Shuler school of cosmetology working to obtain my license and build my own business.
Timeline
Server
Red Bowl Asian Bistro
2023.11 - Current
Sales Associate
Spirit Halloween LLC
2023.06 - 2023.11
Barista
Union Park Coffee
2023.01 - 2024.06
Hostess/Table Busser
1885 Grill
2021.08 - 2022.08
High School Diploma -
Chattanooga Christian School
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