Anessa Edwards
Vallejo,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hardworking and passionate job seeker with strong organizational skills. Eager to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Assistant Cafe Manager
Touchstone Golf / Blue Rock Springs Golf Course
03.2020 - Current
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Managed daily cafe operations for smooth workflow and increased productivity.
- Assisted in the development of new menu items, resulting in higher sales and positive feedback from customers.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Coordinated with suppliers to ensure timely delivery of quality products for customer satisfaction.
- Maintained a clean and organized workspace, promoting a safe and inviting atmosphere for customers and staff alike.
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Store Manager
FinishLine
12.2019 - 03.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
Assistant Store Manager
Champs Sports
01.2015 - 08.2018
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - Business
Solono Community College
Vallejo, CAHigh School Diploma -
Hogan High School
Vallejo, CA06.2008
Skills
- Team leadership
- Recruitment and hiring
- Menu planning
- Sales and upselling
- Cash handling
- Multitasking capabilities
- Product knowledge
- Customer service excellence
- Time management
- Problem-solving abilities
- Food safety compliance
- Staff training and development
- Inventory management
- Upselling Techniques
Accomplishments
Top Assistant Manager - Conversion Improvement
Timeline
Assistant Cafe Manager
Touchstone Golf / Blue Rock Springs Golf Course
03.2020 - Current
Assistant Store Manager
FinishLine
12.2019 - 03.2020
Assistant Store Manager
Champs Sports
01.2015 - 08.2018
No Degree - Business
Solono Community College
High School Diploma -
Hogan High School
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