Anessa Fjelstul
Decorah,Ia
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Housekeeper
Aase Haugen Homes
Decorah, IA
08.2022 - 12.2022
- Emptied trash receptacles throughout the property.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Scrubbed kitchen appliances, countertops and fixtures.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Reported any maintenance issues or damage to supervisors immediately.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Cashier
Dollar Trees Stores
Decorah, Ia
12.2021 - 05.2022
- Operated the cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Met high productivity standards in processing payments for customers
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Helped with purchases, locating items and signing up for rewards programs
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
- Scanned customer purchases and supported transactions to streamline the sales process
- Inspected items for damage and obtained replacements for customers
- Verified customer identification for alcohol or tobacco purchases
- Received payments for products and issued receipts
- Answered customer quests, provided store information and escorted to desired store areas
- Resolved customer complaints and escalated worsening concerns for remediation
- Promoted specific item options to drive sales and achieve add-on purchases
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Waitress
Pizza Hut
Decorah, Ia
08.2021 - 11.2021
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Minimized customer wait times by taking and filling a large volume of orders each day
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Cleared table and bussed dishes to allow for quick setups
- Assisted kitchen staff with food counts by determining the number of items required for complete service
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties
- Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options
- Set up a dining room to meet hospitality and service standards
- Greeted newly seated guests promptly, filled water glasses and brought bread to table
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens
- Implemented sanitary food handling, holding and service protocols
- Operated POS terminals to input orders, split bills and calculate totals
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
- Completed opening and closing checklists to facilitate smooth restaurant operations
- Documented food orders and ran items to guest tables in the dining room
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Reset tables between guests, refilled condiments and wiped down surfaces
- Relayed orders and special requests to cooks
- Calculated charges, issued table checks and collected payments from customers
- Handled special customer requests for separate checks and menu substitutions
- Provided timely checks on guest needs and brought requests
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Calculated accurate bill amounts and processed cash and credit card payments
- Restocked tables, wait staff areas and order staging areas
- Collaborated with host, bus person and cook to serve up food and beverage options.
Aase Haugen Homes
Decorah, Ia
07.2019 - 02.2020
- Served specific meals to patients with special dietary needs
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Assisted patients with special needs to eat meals, providing kindness and patience
- Set tables before patients arrived to maintain meal plan productivity
- Reported and documented resident changes in consumption or behaviors
- Cleaned and maintained the dining room during and after each meal service
- Gathered soiled tablecloths and dietary linens and delivered them to the laundry
- Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality
- Offering alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences
- Observed patient food intake, reporting progress and dietary problems to dietician
- Delivered designated trays and supplies to the correct patients as scheduled.
Education
High School Diploma -
Decorah High School
Skills
- Customer Service
- POS systems
- Cash handling
- Merchandise restocking
- Product recommendations
- Customer-Oriented
- Payment processing
- Ordering and stocking
- Customer assistance
- Safe Cleaning With Chemicals
- Customer Service-Focused
- Hospitality Background
- Hardworking
- Teamwork
Languages
English
Timeline
Housekeeper
Aase Haugen Homes
08.2022 - 12.2022
Cashier
Dollar Trees Stores
12.2021 - 05.2022
Waitress
Pizza Hut
08.2021 - 11.2021
Aase Haugen Homes
07.2019 - 02.2020
High School Diploma -
Decorah High School
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