Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anesse Mesidor

Tamarac,USA

Summary

Experienced eLearning professional and educational leader skilled in enhancing learning experiences and outcomes through innovative content development. Proficient in evaluating, designing, implementing, and managing multimedia eLearning courses and training programs. Knowledgeable in instructional design methodologies and tools such as Articulate, Canvas, Blackboard Learn, with a strong understanding of learning theories and adult learning principles. Excellent communication, project management, budget management, and vendor management skills. Experienced in managing and collaborating with cross-cultural teams in fast-paced virtual environments. Demonstrated ability to quickly learn new concepts and technologies.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Director, TRIO Educational Opportunity Center

Broward College
12.2021 - Current
  • Provide overall direction, oversight, and project management to the program while serving as the main liaison between the program, the college, area agencies, and other colleges and universities. Also, develop the program budget, approve expenditures, and monitor expenses against budget allocations.
  • Responsible for the organization, planning, implementation, continuous review, and analysis of the College’s TRIO Educational Opportunities Centers (EOC) Grant.
  • Prepare and ensure widespread dissemination of program information to potential participants and oversee the recruitment of potential student applicants into the program.
  • Develop and communicate project goals and objectives to the college community, campus administrators, CBOs (Community Business Organizations), other IHEs (Institutions for Higher Education), and other government agencies.
  • Conduct ENROLL-EOC hiring and staff training (virtual and in-person); coordinate staff work assignments; supervise staff and review and evaluate staff work.
  • Prepare Annual Performance Report (APR) to provide the yearly program status to the US Department of Education, as well as senior college leadership and stakeholders at regular intervals in written and oral communication.

Assistant Director, TRIO Educational Opportunity Center

Broward College
01.2021 - 12.2021
  • Oversaw and supervised the daily operations and coordination of Educational Opportunity Center program services, which included the supervision of the Recruiters, work study students and interns.
  • Developed and implemented yearly service plans, assisted with establishing and monitoring community partnerships, and provided excellent and consistent customer service. Functioned as the liaison between the program and other college departments, as well as community organizations, participants, and parents.
  • Ensured services were rendered and objectives met for participants as outlined by the regulations, policies and procedures from the U.S. Department of Education, Broward College, and Broward County Public Schools.
  • Oversaw staff in the training (virtual and in-person) on regulations, and guidance of Federal TRIO programs and department procedures to ensure the accuracy and consistency of information provided to participants, staff and the community.
  • Managed the safe operation and maintenance of the program’s motorized Mobile RV Unit which was utilized at strategic community-held events.
  • Performed other related duties as assigned.

Case Manager

Rebuild Florida
09.2018 - 05.2020
  • Provided professional advisory and assistance to applicants who were seeking to complete applications to the Rebuild Florida Housing Repair and Replacement Program (HRRP) funded through the Dept. of Housing and Urban Development (HUD) by the Community Development Block Grant— Disaster Recovery (CDBG-DR).
  • Secured required forms and other support documentation which were uploaded onto the electronic system of record to determine eligibility for program services.
  • Processed, monitored, and tracked reporting associated with the progression of applications throughout the various stages of the eligibility process and remained aware of pertinent deadlines.
  • Maintained a complete understanding of all program policies, requirements, and procedures in order to effectively review applications within established timelines.
  • Utilized knowledge of government and community-based resources that were available to ensure the general public was notified of status updates throughout the application process. Also, conducted outreach home visits, and projects.
  • Trained newly hired program staff of the Salesforce CRM platform used to access program applicant’s info.

Support Services Coordinator

Florida International University
01.2014 - 02.2018
  • Managed the Support Services Team which provided remote-capable Tier-1 which troubleshooted technical issues related to the integrated tools and technology associated with the Learning Management System (LMS); specifically, Blackboard Learn and Canvas and provided user support to all students and faculty within a remote-capable call center environment.
  • Facilitated training of new tools and software integrated within the LMS for all Support Service team members. Also, collaborated with subject matter experts (faculty) to establish eLearning course content.
  • Contributed to the workflow and organization of upcoming projects by coordinating all team-related meetings, training sessions, assigned work schedules, and employee coaching sessions.
  • Instituted quality assurance measures to ensure that customer service remained consistent with established policies and procedures to contact as they related to support service staff member’s contact with students, faculty, and staff when assistance with technical issues were submitted by phone, email, live chat, or in person for fully online and hybrid web-assisted courses.
  • Deployed surveys using Qualtrics web service platform to gauge and quantify customer feedback and satisfaction data so that quality customer service remained high for each academic semester.
  • Provided data analysis reports to upper management to ensure compliance and eligibility to maintain the university’s accreditation with the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).

Program Specialist

Miami Dade College
09.2011 - 06.2012
  • Oversaw the office administration and logistical operations of the Completion By Design department, for the grant initiative helmed by the Bill & Melinda Gates Foundation.
  • Prepared on-line payroll and other disbursement requests in accordance with grant budget.
  • Coordinated all departmental meetings with staff, management, and stakeholders, as well as arranged phone and WebEx conferences for multiple attendees.
  • Drafted email correspondences and assisted in the compiling of reports for internal and external distribution. Also, screened and relayed callers, forwarded messages, and greeted in-office visitors.
  • Completed other work-related tasks and duties as assigned.

Learning Resource Center Manager

Strayer University
09.2009 - 05.2011
  • Supported the academic mission of the university by effectively managing and administering all LRC components (Library, Testing, Computer Lab, IT-Support, and Career Services) for student and staff usage.
  • Advised and trained students and staff in the full utilization of the LRC to conduct effective research using library reference materials and databases, logging into the iCampus web portal to access course shells, learning content/resources, and other integrated technology, and APA Style on course papers successfully.
  • Provided academic advisement in course registration during peak hours at the beginning of each quarter term.
  • Instructed students interested in maximizing career service experience in resume formatting, cover letter crafting, interview preparation and online employment campaign strategies.
  • Provided testing center services to campus students, internal/external employees, and area high school students with test prep information, as well as scheduled appointments. Administered and proctored all computer-based and paper/pencil credit-by-examination exams (CLEP, DSST, Accuplacer), as well as other test vendors, and ensured the security and integrity of all test materials. Also, provided confidential test score information to students, faculty/staff, and other outside agencies upon request.

Secondary Instructor

Miami-Dade County Public Schools
08.1997 - 10.2008
  • Supervised the classroom setting during an instructor’s temporary or permanent absence.
  • Instructed a multi-cultural body of students (elementary—adult evening) with lesson plans developed by department chairs and instructors with specific learning goals and test score objectives for both day and evening school hours.
  • Ensured that graded assignments, test performances, student behavior and daily attendance were recorded and documented properly, while performing other assigned administrative duties centered on proper test proctoring. Supplied additional skills instruction, academic advisement, test preparation and test monitoring as a Team-Instructor with the Bertha Abbess Children’s Center within the ESE (Exceptional Student Education) department at Miami Jackson Senior High School (’98-02).

Education

Doctor of Education (Ed.D.) - Educational Technology

William Howard Taft University
Denver, CO
12.2026

Master of Science (M.S.) - Instructional Design & Technology

St. Thomas University
Miami Gardens, FL
12.2022

Bachelor of Business Administration - Organizational Psychology and Development

American InterContinental University
Schaumburg, IL
06.2007

Skills

  • Experienced in using Microsoft Office and Google applications
  • Skilled in administrative tasks on Workday platform and website management
  • Expertise in eLearning development tools
  • Proficient in Qualtrics for survey deployment
  • Skilled in executing administrative tasks on the Workday platform
  • Experienced in the use of Gen AI tools to perform a variety of administrative and managerial tasks
  • Rapidly acquire new technological skills

Certification

  • The Association of College and University Educators (ACUE) Canvas Badge: Leveraging AI to Develop Course Resources, July 2024
  • University of British Columbia, EdX Certificate: TEACH1.2X: Designing and Developing an Online Course, December 2021

Timeline

Director, TRIO Educational Opportunity Center

Broward College
12.2021 - Current

Assistant Director, TRIO Educational Opportunity Center

Broward College
01.2021 - 12.2021

Case Manager

Rebuild Florida
09.2018 - 05.2020

Support Services Coordinator

Florida International University
01.2014 - 02.2018

Program Specialist

Miami Dade College
09.2011 - 06.2012

Learning Resource Center Manager

Strayer University
09.2009 - 05.2011

Secondary Instructor

Miami-Dade County Public Schools
08.1997 - 10.2008

Master of Science (M.S.) - Instructional Design & Technology

St. Thomas University

Bachelor of Business Administration - Organizational Psychology and Development

American InterContinental University

Doctor of Education (Ed.D.) - Educational Technology

William Howard Taft University

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