Aneta Hornikova

• Managed basic financial tasks including verifying transactions, processing returns, and paying bills on time.
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Kept detailed track of household and maintenance inventory and schedules.
• Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
• Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.

Assisted in the establishment and growth of the Entrepreneurship Club by providing logistical support, aiding in event planning, and facilitating member engagement activities.
Assisted in the planning and execution of events, including conferences, workshops, and social gatherings.
Prepared event materials such as signage, flyers, name tags, and presentation materials.
Assisted with on-site event management, including setup, registration, attendee assistance, and breakdown.
Researched priority topics as assigned by the faculty staff.

• Provided excellent customer service and experiences to all clients and members through answering phone calls, setting appointments, membership sales and management.
• Managed a team of over 20 staff members, ensuring efficient daily operations and high performance.
• Maintained high standards of customer service, resolving issues promptly and enhancing client satisfaction.
• Developed and implemented promotional strategies, including seasonal packages and loyalty programs, boosting customer retention by 18%.
• Created and marketed customized wellness packages and retreats, leading to a 20% increase in bookings and enhancing the hotel’s reputation as a wellness destination.