ANETA KAOUD
Watertown,CT
Summary
Dynamic Office Manager with a proven track record at Core Training Academy, excelling in operations management and strategic planning. Renowned for exceptional leadership and organizational skills, adept at fostering team collaboration and customer satisfaction. Expert in QuickBooks and account reconciliation, committed to maintaining meticulous financial records.
Overview
11
11
years of professional experience
Work History
Office Manager
Core Training Academy
Milford, CT
05.2019 - Current
- Managed office operations and supervised administrative staff
- Developed and implemented office policies and procedures
- Coordinated office events, meetings, and appointments
- Handled office budgeting and financial management
- Directed office communication and correspondence
- Managed accounts payable and receivable processes for a small business
- Prepared financial statements and reports for monthly review meetings
- Performed bank reconciliations and identified discrepancies to ensure accurate financial records
- Processed payroll for employees and maintained payroll records
- Utilized QuickBooks to maintain accurate and up-to-date financial records
- Assisted in budgeting and forecast processes to support financial planning
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Banking Center Assistant Manager
Bank of America
Trumbull, CT
01.2014 - 05.2019
- Managed a team of customer service representatives at a retail bank branch
- Developed and implemented strategies to increase sales and customer satisfaction
- Trained new employees on banking products, services, and policies
- Performed daily cash transactions and reconciliations
- Assisted customers with account inquiries and problem-solving
- Analyzed financial reports and made recommendations for improvement
- Responsible for compliance with banking regulations and procedures
- Implemented security measures to protect customer information and prevent fraud
- Prepared weekly reports outlining progress towards achieving set goals.
- Provided customer service to clients, including opening new accounts, cashing checks and answering questions about services offered by the bank.
Education
Masters -
University of Szczecin
Poland01.2001
Skills
- Organizational Skills
- Time Management
- Communication
- Strategic Planning
- Attention to Detail
- Budget Management
- Customer Service
- Team Collaboration
- Problem-Solving
- Leadership
- Operations management
- Payroll and budgeting
- Account reconciliation
- Bookkeeping
Languages
- Polish
- English
Personal Information
- Title: Office Manager
- Date of Birth: 07/14/77
Timeline
Office Manager
Core Training Academy
05.2019 - Current
Banking Center Assistant Manager
Bank of America
01.2014 - 05.2019
Masters -
University of Szczecin
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