Anethea Lucero
Henderson,NV
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships. Knowledgeable training in accounting processes and procedures. Motivated to keep records current and accurate to maintain sound financial systems. Detail-oriented and methodical with strong analytical and communication skills. Quality-driven CSR II with 5 years working with teammates to support accounting functions. Consistently accurate when entering data. Expert at proofreading, identifying mistakes quickly and informing supervisors of issues for error-free accounting.
Overview
14
14
years of professional experience
Work History
Administrative Assistant II
State Of Nevada
Las Vegas , NV
10.2022 - Current
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared and prioritized calendars and correspondence.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
- Help with dispatching of maintenance calls and service requests pertaining to state-owned property.
- Maximo experience, responsible for completing work orders.
- Responded effectively to sensitive inquiries or complaints.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Collected and coded various documents to prepare for filing, storage and processing.
- Implemented troubleshooting techniques to resolve issue.
- Recruited and interviewed prospective hires by asking questions about backgrounds, skills and experience.
- Planned and directed work to maintenance team by providing proper Purchase Orders to gather material to complete tasks.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained accurate records of all vendors and their contracts.
- Managed day-to-day communications with multiple vendors simultaneously.
- Monitored vendor performance against contracted service level agreements.
- Tracked contract renewals, expirations, amendments, and terminations.
- Recruited, hired and trained new hires to optimize profitability.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Coordinated with technicians to ensure timely completion of assigned tasks.
- Verified accuracy of work orders and ensured that all necessary information was included.
- Maintained a database of service logs and repair records for future reference.
- Assisted in resolving customer complaints related to maintenance services provided.
- Scheduled preventative maintenance visits for customers to minimize downtime and disruption.
- Developed protocols for handling emergency situations and responded quickly when called upon.
- Performed administrative duties such as filing paperwork, creating invoices.
- Received or prepared work orders.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Arranged for repairs to restore service and schedules.
- Ordered supplies or equipment to issue to personnel.
DMV Technician
State Of Nevada DMV
06.2022 - 10.2022
- Managed quality control and maintained high level of customer satisfaction.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Examined legal documents and assured adherence to laws and court procedures.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Assembled photographs with printed license information to produce completed documents.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Verified document authenticity to process license application.
Office Clerk
ADESA
Las Vegas , NV
05.2021 - 06.2022
- Generated and mailed invoices and processed incoming payments.
- Coded invoices and other records to maintain organized and accurate records.
- Maintained accounts payable operations by entering vendor bills, printing checks and setting up electronic debits.
- Complied with confidentiality regulations in handling customer information.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Examined checks for identification and endorsement.
- Balanced daily cash deposits and vault inventory with zero error rate.
CSR II/Title Specialist/Remarketing Representative
Insurance Auto Auctions
Henderson, NV
10.2016 - 05.2021
- Performed title searches, ordered reports and obtained clearance documents.
- Responded quickly to customer concerns and complaints, typically within a timely manner.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Reviewed Title documents, identified problems and sought out resolutions to smooth title process.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated staff performance at multiple facilities and made recommendations for training improvement.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed vendor invoices and expense reports, identifying discrepancies.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
- Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
- Supported all sales team members to drive growth and development.
- Updated clients throughout auction preparation and process to involve in decision-making.
- Collaborated with auctioneers and staff to stage auction items and prepare audio equipment.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Analyzed documentation and standard financial statements for accuracy.
Account Manager
Vegas Retail Supply
Las Vegas, NV
01.2014 - 10.2016
- Connected with current customers to assess satisfaction, determine needs and offer new services.
- Improved profitability by developing pipeline using multiple sales penetration strategies.
- Managed budgeting, forecasting and performance for all accounts.
- Supported sales management to optimize business development.
- Maintained strong understanding of competitors mission, offerings and presence in assigned territory.
- Reached out to accounts measuring satisfaction and increased revenue.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Updated account plans based on changing markets, customer conditions and competitor activity.
Manager
LaborMAX Staffing
Henderson, NV
06.2012 - 01.2014
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Oversaw personnel recruitment, performance and scheduling.
- Developed and maintained documentation for new hires, training materials and benefits.
- Reviewed employee time sheets for accuracy and maintained accurate records in company system.
- Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
- Led recruitment functions, including developing job postings, scheduling interviews and overseeing employee onboarding.
Volunteer
Volunteer
Henderson, NV
05.2010 - 10.2011
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
- Maintained up-to-date and accurate program files and records.
- Collaborated with others to discuss new fundraising opportunities.
Education
High School Diploma -
Franklin High School
Henderson2004
Skills
- Customer relationships
- Employee mentoring
- Goal-oriented
- Data analytics
- Preparing contracts
- Expense reporting
- Expense reimbursements
- Maintaining status reports
- Processing documents
- Microsoft Outlook
- Microsoft Office proficiency
- Collections and invoice processing
- Payroll processing
- Accounts payable
- Financial reporting
- Accounts receivable
- Expense account management
- Customer Service
- Issue and conflict resolution
- Delegating Work
- Processing Orders
- Service Planning
- Work Order Preparations
- Working with Excel
Timeline
Administrative Assistant II
State Of Nevada
10.2022 - Current
DMV Technician
State Of Nevada DMV
06.2022 - 10.2022
Office Clerk
ADESA
05.2021 - 06.2022
CSR II/Title Specialist/Remarketing Representative
Insurance Auto Auctions
10.2016 - 05.2021
Account Manager
Vegas Retail Supply
01.2014 - 10.2016
Manager
LaborMAX Staffing
06.2012 - 01.2014
Volunteer
Volunteer
05.2010 - 10.2011
High School Diploma -
Franklin High School
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