Anethia Rucker
Nashville,TN
Summary
Dedicated professional with extensive experience in manufacturing and customer service focused environments. Proven track record of enhancing production efficiency. Known for strong focus on team collaboration and adaptability to changing needs. Well experienced with handling customer interactions and resolving issues. Expertise in process optimization and problem-solving, with a commitment to high standards and results. I enjoy bringing a fresh perspective and strong commitment to quality and success.
Overview
11
11
years of professional experience
Work History
Senior Manufacturing Technician
Thermofisher Scientific
Lebanon, TN
06.2024 - Current
- Conduct troubleshooting on complex systems, minimizing downtime and improving overall productivity.
- Monitor and enforce safety measures to mitigate hazards.
- Mentor junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Perform a wide variety of troubleshooting to identify problems.
- Perform machine set-up, calibration and preventative maintenance.
- Rebuild manufacturing equipment when needed to ensure operability.
- Analyze production data to identify trends, driving informed decision-making for continuous improvement initiatives.
Bartender
Vintage Sales Garage
Nashville, Tennessee
04.2024 - 08.2024
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new staff on drink preparation techniques and customer service standards.
- Maintained cleanliness and organization of the bar area to comply with health regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender (Seasonal)
Tacos By Alibreje at Geodis Stadium
Nashville, Tn
05.2022 - 10.2023
- Prepared and served beverages in high-pressure environments, ensuring customer satisfaction and quick service.
- Collaborated with kitchen staff to create beverage pairings that enhanced overall dining experience.
- Collaborated with kitchen staff.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Performed opening and closing duties, printing sales report, setting up for next shift, and taking inventory.
Documentation Specialist/Assembly Line Leader
Thermofisher Scientific
Lebanno, TN
09.2021 - 08.2022
- Oversee daily activities of assembly line staff, assign tasks, and ensure all team members understand their roles and responsibilities.
- Developed comprehensive documentation for standard operating procedures and regulatory compliance.
- Conducted thorough reviews to ensure accuracy and consistency in technical documentation.
- Conducted thorough reviews to ensure accuracy and consistency in documentation.
- Implemented workflow improvements that enhanced efficiency in documentation practices.
- Conducted regular audits of existing documentation to identify gaps or outdated information, keeping all materials current and relevant.
- Worked with internal staff to process documents and send for closing.
- Train new employees and provide ongoing support and guidance to existing staff to improve performance
Manufacturing Assembly Technician
Thermofisher Scientific
Lebanon, TN
02.2021 - 09.2021
- Operated and maintained manufacturing equipment and processes to ensure product quality met specifications.
- Monitor production batches for accuracy, yield, and compliance with regulatory and safety standards
- Monitor production batches for accuracy, yield, and compliance with regulatory and safety standards.
- Pay attention to detail for quality control and adherence to company standards.
- Attend regular training sessions on safety, equipment operation, and new processes.
- Report deviations or issues promptly to supervisors.
COE Specialist
Postmates, Then Converted to Uber
Nashville, TN
03.2019 - 12.2020
- Managed critical issues across digital tickets, live chats, and phone calls.
- Collaborated with merchants and product teams to refine user experience and streamline order fulfillment processes.
- Identified recurring platform bugs, operational issues, or fraud patterns and shared actionable feedback with engineering and leadership teams.
Customer Financial Services Representative
Verizon Wireless
Franklin, Tennessee
01.2017 - 07.2018
- Resolved complex financial issues through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing accurate information and timely support.
- Assisted customers in understanding their financial statements, providing clarity regarding charges or fees.
- Trained new representatives on customer service protocols and financial processes.
Customer Service Advocate
Verizon Wireless
Franklin , TN
06.2015 - 01.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated customers on products, services, and promotions to enhance service experience.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Education
Esthetician - Esthetics
Aveda Arts And Science Insitute
Franklin, Tn05-2025
High School Diploma -
Cohn Adult High School
Nashville, TN12-2008
High School Diploma -
Whites Creek High School
Nashville, TN05-2008
Skills
- Safety operation procedures
- Manufacturing best practices
- Assembly procedures
- Workflow coordination
- Staff training
- Troubleshooting techniques
- Data entry
- Computer proficiency
- Software proficiency
- Zendesk and Microsoft Office
Timeline
Senior Manufacturing Technician
Thermofisher Scientific
06.2024 - Current
Bartender
Vintage Sales Garage
04.2024 - 08.2024
Bartender (Seasonal)
Tacos By Alibreje at Geodis Stadium
05.2022 - 10.2023
Documentation Specialist/Assembly Line Leader
Thermofisher Scientific
09.2021 - 08.2022
Manufacturing Assembly Technician
Thermofisher Scientific
02.2021 - 09.2021
COE Specialist
Postmates, Then Converted to Uber
03.2019 - 12.2020
Customer Financial Services Representative
Verizon Wireless
01.2017 - 07.2018
Customer Service Advocate
Verizon Wireless
06.2015 - 01.2017
Esthetician - Esthetics
Aveda Arts And Science Insitute
High School Diploma -
Cohn Adult High School
High School Diploma -
Whites Creek High School