Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anetra Davis

Haines City

Summary

Result-driven and reliable professionalism, with a proven track record at AdventHealth, Excelling in customer-centric and security-focused roles. Skilled in problem-solving and effective communication, I consistently optimized safety protocols and customer satisfaction, demonstrating adaptability and collaborative teamwork. Recognized for my composure under pressure, I achieved top performance metrics.

Overview

9
9
years of professional experience

Work History

United Protective Security

AdventHealth
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

College Security Guard

Dynamic Secunty
12.2020 - 09.2024
  • Maintained safety and security by patrolling premises regularly.
  • Conducted surveillance to deter unauthorized activities and ensure safety.
  • Improved security protocols by implementing new safety measures.
  • Monitored alarm systems for detecting potential threats.
  • Secured premises, performing regular checks on entry and exit points.
  • Conducted thorough inspections to prevent security breaches.
  • Responded promptly to emergency situations, minimizing risks effectively.

Customer Service Representative

Well Care Customer Service
02.2016 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Cna Certificate - Certified Nursing Assistant

Ridge Tech
Winter Haven, FL

High School Diploma - Agriculture

HainesCity Highschool
Haines City, FL
05.1997

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Attention to detail & Problem Solving Skills
  • Flexible and adaptable
  • Surveillance Systems Operations
  • Emergency Response Planning
  • Access Control Systems
  • Patrolling
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Decision-making & Active listening
  • Problem resolution
  • Verbal communication
  • Organization and time management

Timeline

United Protective Security

AdventHealth
09.2024 - Current

College Security Guard

Dynamic Secunty
12.2020 - 09.2024

Customer Service Representative

Well Care Customer Service
02.2016 - 12.2020

Cna Certificate - Certified Nursing Assistant

Ridge Tech

High School Diploma - Agriculture

HainesCity Highschool

Similar Profiles

CREATE PROFILE
Anetra Davis