Anetra Davis
Haines City
Summary
Result-driven and reliable professionalism, with a proven track record at AdventHealth, Excelling in customer-centric and security-focused roles. Skilled in problem-solving and effective communication, I consistently optimized safety protocols and customer satisfaction, demonstrating adaptability and collaborative teamwork. Recognized for my composure under pressure, I achieved top performance metrics.
Overview
9
9
years of professional experience
Work History
United Protective Security
AdventHealth
40100 Us Hwy 27
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
College Security Guard
Dynamic Secunty
2020 South Combee Rd Lakeland, Fl 33801
12.2020 - 09.2024
- Maintained safety and security by patrolling premises regularly.
- Conducted surveillance to deter unauthorized activities and ensure safety.
- Improved security protocols by implementing new safety measures.
- Monitored alarm systems for detecting potential threats.
- Secured premises, performing regular checks on entry and exit points.
- Conducted thorough inspections to prevent security breaches.
- Responded promptly to emergency situations, minimizing risks effectively.
Customer Service Representative
Well Care Customer Service
02.2016 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Cna Certificate - Certified Nursing Assistant
Ridge Tech
Winter Haven, FLHigh School Diploma - Agriculture
HainesCity Highschool
Haines City, FL05.1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail & Problem Solving Skills
- Flexible and adaptable
- Surveillance Systems Operations
- Emergency Response Planning
- Access Control Systems
- Patrolling
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Decision-making & Active listening
- Problem resolution
- Verbal communication
- Organization and time management
Timeline
United Protective Security
AdventHealth
09.2024 - Current
College Security Guard
Dynamic Secunty
12.2020 - 09.2024
Customer Service Representative
Well Care Customer Service
02.2016 - 12.2020
Cna Certificate - Certified Nursing Assistant
Ridge Tech
High School Diploma - Agriculture
HainesCity Highschool