Anetra Walthour
Jacksonville,FL
Overview
26
26
years of professional experience
Work History
Picker/Packer
Henry Schein
Jacksonville, FL
07.2021 - Current
- Operated forklift and pallet jack to transport heavy loads.
- Read orders to verify attributes and quantities of merchandise.
- Selected products and items from shelves and pallets for customer orders.
- Maintained a clean and organized work area throughout the shift.
- Placed products on conveyors for final wrapping and shipment.
- Reported any damaged items immediately to supervisors so they could be replaced quickly.
Production Line Worker
Bacardi & Company
Jacksonville, FL
04.2018 - 05.2021
- Participated in team meetings to discuss production goals and improvements.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Ensured all products were packaged correctly before shipping out.
- Cleaned work areas regularly to ensure a safe working environment.
Shift Manager
Wendys Restaurant
Kingsland, GA
07.2014 - 04.2018
- Upheld company standards and compliance requirements for operations.
- Inspected work areas regularly for cleanliness and organization standards.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured compliance with health and safety regulations.
- Resolved conflicts between employees or customers in a professional manner.
- Recommended opportunities for growth and advancement to motivate employees.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Ensured compliance with food safety regulations and quality standards.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Observed and monitored utilization of equipment.
- Documented receipts, employee hours and inventory movement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Shift Manager
McDonald's Restaurant
Yulee, FL
06.2003 - 07.2014
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured compliance with health and safety regulations.
- Resolved conflicts between employees or customers in a professional manner.
- Recommended opportunities for growth and advancement to motivate employees.
- Ensured compliance with food safety regulations and quality standards.
- Responded quickly and effectively to emergency situations as they arose.
- Coached employees on interactions with customers to drive exceptional service.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Observed and monitored utilization of equipment.
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed inventory and supplies to ensure materials were available when needed.
Shift Leader
KFC Restaurant
Yulee, FL
02.1999 - 06.2003
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Supervised and led employees to maintain productivity and customer service levels.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Assisted general manager with operations game plan and company initiatives implementation.
- Maintained positive working relationship with fellow staff and management.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Developed promotional strategies to attract more customers during slow periods.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Resolved customer complaints promptly and professionally.
- Evaluated employee performance, delivering individualized feedback and praise.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Skills
- Workplace cleanliness
- Shipping and receiving
- Maintaining equipment
- Packing efficiency
- Pallet jack operation
- Labeling and tagging
- Box building and packing
Timeline
Picker/Packer
Henry Schein
07.2021 - Current
Production Line Worker
Bacardi & Company
04.2018 - 05.2021
Shift Manager
Wendys Restaurant
07.2014 - 04.2018
Shift Manager
McDonald's Restaurant
06.2003 - 07.2014
Shift Leader
KFC Restaurant
02.1999 - 06.2003